Charlene Ogemah
Toronto,ON
Summary
Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Administrative Assistant
Lac Seul First Nation Pandemic Team
03.2021 - 05.2021
- Assisted and planned co-vid vaccination clinics
- Managed 20 + general labour workers
- Worked under direct Pandemic Team Leader, Chief and Council and Medical Teams involved
- Oversaw second vaccination clinic without direct supervision
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Supported efficient meetings by organizing spaces and materials, documenting discussions and distributing meeting notes.
- Generated reports and typed letters in Word and prepared PowerPoint presentations.
- Executed record filing system to improve document organization and management.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors, scheduled appointments for community members for vaccination
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities and communicate instructions.
Family Support Worker/Administrator
Anishinabe Abinoojii Family Services
05.2006 - 03.2007
- Administrative duties.
- Created programming for families, children and youth.
- Provided one on one counseling and advocacy families involved with child protection services and judicial system.
- Established network with other programming managers within community.
- Made referrals to other agencies for community members in need of services.
- Visited home environments to help clients develop comprehensive life, technical and job skills
- Reported child abuse in accordance with legal standards of mandatory reporters
- Developed rapport to create safe and trusting environment for care
- Planned, promoted and managed parent workshops.
- Promoted community integration by providing extensive physical, emotional and social support
- Interviewed individuals and families to assess needs and provide informational resources
- Collaborated with community program leaders and advocates to make resources accessible to those in need
- Built solid and trusting rapport with children and families, fostering trust and communication to meet case needs
- Used Microsoft Word and other software tools to create documents and other communications
- Demonstrated respect, friendliness and willingness to help wherever needed
- Learned new skills and applied to daily tasks to improve efficiency and productivity
- Documented data and completed accurate updates to case records
- Prepared variety of different written communications, reports and documents
- Developed team communications and information for meetings
Family Support Worker/Administrator
Lac Seul First Nation
10.2003 - 05.2006
- Administrative duties.
- Provided one on one counseling and advocacy families involved with child protection services and judicial system.
- Provided medical and personal transportation.
- Assisted with community events and social gatherings.
- Worked one on one with band counselors regarding social issues in community.
Program Support Worker
Tikinagan Child & Family Services
09.2002 - 03.2003
- Prepared files for child care workers/family service workers.
- Entered data using GUI program.
- Provided on call support to satellite offices.
Education
High School Diploma -
Pelican Falls First Nation High School
Sioux Lookout, ON05.2000
Skills
- Executive Presentation Development
- Report Writing and Analysis
- Customer Relations and Service Training
- Strong Interpersonal Communications and Highly Confidential
- Dedicated Team Player and Ability To Work Independently
- Highly Motivated Self Starter with Excellent Organizational Skills
- Multitasking and Prioritization
- Administrative Operations
- Excellent Word Processing Skills and High Level Computer Knowledge
- Detail Oriented Follows Instructions well
- Time management and Punctual
- Quick Learner and Ability to Grasp Concepts Easily
- Proper Telephone Communications and Etiquette
- Strong Positive Work Attitude
- Resourceful and Problem Solving
- Professional and Friendly Attitude
Accomplishments
- Administration - Performed administration tasks such as filing, developing spreadsheets, faxing reports, photocopying collateral and scanning documents for inter-departmental use.
- Multitasking - Demonstrated proficiencies in telephone, e-mail, fax and front-desk reception within high-volume environment.
- Streamlined workflow by consolidating lengthy processes and redundant documentation that resulted in more effective and timely completion of [Focus or report].
Volunteer work
VOLUNTEER WORK
Ontario Lac Seul Cultural Committee Aug 1993 - Aug 2022 Lac Seul, Ontario
Choose Life Program Jan 2020 - Aug 2022 Lac Seul, Ontario
Worth A Second Look Jan 2015 - Nov 2019 Kitchener-Waterloo, Ontario
Salvation Army Oct 2009 - Aug 2010 Sioux Lookout, Ontario
Victoria Women's Shelter May 2007 - Oct 2008 Victoria, British Columbia
Certification
- Essential Skills Program - Office Administration
Miziwe Biik Aboriginal Employment and Training
01/2024
- Roots of Reconciliation Workshop
Returning to Spirit & Sioux Lookout First Nations Health Authority
02/2024
- Orientation to Community and Family Healing Program
Kathy & Roger Fobister & Sioux Lookout First Nations
Health Authority
10/23
- Potatoe Dance Winner
Toronto Metropolitan University Pow-wow
09/2023
- Service Excellence
- New worker/New Hires Family Services Training
- Prevention Services Enhancements
- Counselling the Sexually Abused
- Suicide Prevention Training
- Grief Recovery
- First Aid/CPR (updated June, 4, 2024)
Timeline
Administrative Assistant
Lac Seul First Nation Pandemic Team
03.2021 - 05.2021
Family Support Worker/Administrator
Anishinabe Abinoojii Family Services
05.2006 - 03.2007
Family Support Worker/Administrator
Lac Seul First Nation
10.2003 - 05.2006
Program Support Worker
Tikinagan Child & Family Services
09.2002 - 03.2003
High School Diploma -
Pelican Falls First Nation High School
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