Jagroop Grewal
Customer Sales Representative
Regina,SK
Summary
Quick-thinking Supervisor recognized for success in guiding teams and boosting performance. Practical problem-solver with excellent issue and conflict resolution skills to drive team and organizational success. Highly effective and knowledgeable in process improvement and inventory control.
Overview
5
5
years of professional experience
4
4
Languages
Work History
Supervisor
East Side Mario's Restaurant
Regina, SK
08.2022 - Current
- Provided reporting for forecast analysis and ad-hoc reporting in support of decision-making.
- Evaluated staff performance and provided coaching to address inefficiencies.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Monitored food inventory and supplies to prevent waste.
- Reduced employee turnover by fostering a positive work culture and addressing staff concerns promptly.
- Directed both FOH and BOH employees through daily tasks and monitored performance throughout day.
- Planned routine upkeep of kitchen equipment and facilities for safe and efficient operations.
- Served consistent portions following recipes and control standards.
- Addressed customer complaints with professional demeanor and used communication and problem-solving skills to resolve issues.
Customer Sales Representative
Esso On The Run
Regina, SK
03.2020 - Current
- Described product highlights and benefits to help guide purchasing decisions.
- Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
- Contributed valuable feedback from customers to management regarding product improvements or new offerings worth considering for future development plans.
- Trained new employees on customer service, money handling and organizing strategies.
- Built relationships with customers and community to promote long term business growth.
- Contributed to event marketing, sales and brand promotion such as Fire Fighters Burn Fund
- Resolved concerns with products or services to help with retention and drive sales.
Pizza Delivery Driver
Pizza Hut
Regina, SK
06.2020 - 04.2021
- Adhered to strict safety standards while transporting perishable food items, ensuring that all products arrived at their destination in optimal condition.
- Processed payments, made change, and provided receipts.
- Planned optimal routes to deliver multiple orders per trip and achieve strong performance ratings.
- Communicated regularly with dispatcher for delivery route details and changes.
Cashier
Shell Gas Station
Regina, SK
05.2019 - 05.2020
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Built relationships with customers to encourage repeat business.
- Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
- Lifted up to Number pounds at once and used forklift to move heavier loads.
Education
Certificate In Administration - Business Administration
University of Regina
Regina, SK12.2021
High School Diploma -
GMA City Public School
Hoshiarpur, Punjab, India 03.2018
Skills
Decision-Making
Business Administration
Logistics Coordination
Self Motivation
Problem-Solving
Process Analysis
Financial Management
Adaptability and Flexibility
Problem-solving aptitude
Inventory Control
Timeline
Supervisor
East Side Mario's Restaurant
08.2022 - Current
Pizza Delivery Driver
Pizza Hut
06.2020 - 04.2021
Customer Sales Representative
Esso On The Run
03.2020 - Current
Cashier
Shell Gas Station
05.2019 - 05.2020
Certificate In Administration - Business Administration
University of Regina
High School Diploma -
GMA City Public School