JAGRITI SONI
Prince George,BC
Summary
With a graduate degree as Bachelor of Commerce, with a brief knowledge of medical terminology along with a background in accounting and a diploma in business management from CNC.
Hardworking and dedicated employee who always led by example, strong and always determined towards achieving goals and hold 8 years of experience in customer service, along with 3 years of managerial experience looking for a position in your organization wherein I can utilize my existing skills and further equip myself and attain more experience. Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Assistant Manager
Tim Hortons
Prince George, BC
05.2021 - Current
- Currently handling the job duties mentioned below: People management, Hospitality management, Operations management, Cover managerial shifts at other stores whenever required.
Interim Store Manager
Tim Hortons
Prince George, BC
09.2021 - 08.2022
- Prepare weekly schedule of staff, do payroll and present to GM in a timely manner, Used to perform the duties listed above along with managing the entire store including people, hospitality and operations efficiency through the use of work schedule, Organize the quarterly staff lunch and X-mas parties according to the budget, Prepare for the audits as per the standards of Tim Hortons and passed them throughout, Supervises the team members and both morning and night supervisors to ensure primary & secondary duties are completed, Ensure all the store policies are followed during the shift (e.g., cash policies, meal & break policies, food safety policies.), Keep current on all new information (i.e., new product launched, promos and discount schemes), Assist the General Manager in driving sales and transactions during their shift, Completes all required shift documentation (e.g., records waste, manager walk thru, store checklist etc.), Escalates to immediate superior any issues or problems.
Crew member & kitchen assistant
McDonalds
Prince George, BC
07.2020 - 07.2022
- Provide customer services at both drive thru and front, Handle the customer rush during the peak hours, Prepare orders placed through delivery portals and check their accuracy as well, Assist the kitchen manager in preparing the food orders efficiently, effectively and on time reach at the service belt, Keep the kitchen neat clean and tidy, Help the team in getting closing done as per checklist provided, Ensure stock is good at all times both at front of the restaurant and in the kitchen.
Supervisor
Tim Hortons
Prince George, BC
10.2017 - 04.2021
- Allocate day’s duties to staff at work as per their shifts, Supervise the staff and lead by example, Coordinate with staff members and managers for smooth operations, Handle customer complaints, Manage inventory, Keep delivery timings on orders under control.
Front Desk Assistant
JD's Kitchen and Catering
Prince George, BC
05.2018 - 03.2020
- Open and close the restaurant, Take catering and lunch orders and ensure their timely preparation and delivery, Handle enquiries regarding food and catering, Handle restaurant lunch rush, Maintain and develop customer relations, Manage the cutlery and prepare dessert platters, Maintain invoices and fax them to customers.
HR Executive and Admin Assistant
Almin Enterprises
New Delhi, India
01.2014 - 01.2015
- Record and maintain data, Prepare reports, Handle email enquiries.
Education
Medical Terminology -
College of New Caledonia
06.2024
Business Management Diploma - Accounting and Finance
College of New Caledonia
01.2018
Bachelor of Commerce -
University of Delhi
01.2014
Skills
- Proven administrative and organizational skills
- Strong cross-cultural communication skills
- Fluent in three languages
- Strong at customer service
- Reliable and efficient
- Outgoing
- Extrovert
- Youthful
- Dynamic
- Able to learn, adapt, and implement new policies and procedures
- Collaborative worker
- Independently driven
- Able to follow protocols and complete tasks efficiently
- Able to meet team/individual goals
- Skilled in most computer software and applications
Certification
- Advance Food Safety Certificate
- Certificate of Merit from Delhi University
- Certificate of Certified Professional Computer Accountant from National Institute of Finance and Accounts (NIFA)
References
REFERENCES AVAILABLE UPON REQUEST
Accomplishments
- Great customer service award
- recognized by customer's very well
- successfully meet the targets
Languages
English
Full Professional
Hindi
Full Professional
Punjabi
Professional
References
References available upon request.
Timeline
Interim Store Manager
Tim Hortons
09.2021 - 08.2022
Assistant Manager
Tim Hortons
05.2021 - Current
Crew member & kitchen assistant
McDonalds
07.2020 - 07.2022
Front Desk Assistant
JD's Kitchen and Catering
05.2018 - 03.2020
Supervisor
Tim Hortons
10.2017 - 04.2021
HR Executive and Admin Assistant
Almin Enterprises
01.2014 - 01.2015
Medical Terminology -
College of New Caledonia
Business Management Diploma - Accounting and Finance
College of New Caledonia
Bachelor of Commerce -
University of Delhi