JAGDEEP SINGH
CHILLIWACK
Summary
Motivated professional with a strong work ethic and adaptability, excelling in fast-paced environments. Proven ability to master new skills quickly and deliver exceptional customer service while managing multiple tasks efficiently. Recognized for high-quality work under pressure and a commitment to creating positive experiences for customers. Experienced community service volunteer with a track record of leading outreach programs and providing emotional support to individuals in need.
Overview
6
6
years of professional experience
Work History
Community Support Specialist
CONNECT COMMUNITY LIVING(CCL)
CHILLIWACK
04.2024 - Current
- Providing personal care: Assisting with bathing, dressing, grooming, and toileting.
- Offering emotional support: Offering empathy, encouragement, and a listening ear.
- Collaborating with healthcare professionals: Ensuring individuals receive comprehensive and coordinated care.
- Connecting individuals with resources: Helping them access necessary services and programs.
- Facilitating community engagement: Promoting social interaction and participation.
- Developing support plans: Tailoring assistance to meet individual needs.
- Monitoring progress: Adjusting strategies as circumstances evolve.
- Educating on self-care techniques: Helping individuals learn coping strategies.
Supervisor, Customer Service
Subway
CHILLIWACK
05.2020 - 02.2024
- Team Management: Supervisors oversee the daily operations of their team, ensuring that tasks are completed efficiently and effectively. They assign responsibilities, set deadlines, and monitor progress to meet organizational goals.
- Performance Evaluation: Regularly assessing team performance is essential. Supervisors provide constructive feedback, conduct performance reviews, and develop improvement plans for underperforming employees.
- Training and Development: Supervisors are responsible for onboarding new employees and identifying skill gaps within the team. They may recommend training programs and mentor team members to enhance their skills.
- Communication: Acting as a bridge between upper management and employees, supervisors relay important information, such as company policies and changes, while also gathering feedback from their team to share with higher-ups.
- Conflict Resolution: When conflicts arise within the team, supervisors mediate disputes and work towards finding solutions that promote a harmonious work environment.
- Resource Management: Supervisors manage the tools and materials needed for their team to perform effectively. This includes ensuring that resources are allocated wisely to prevent workflow bottlenecks.
- Scheduling: Creating and managing employee schedules is a critical duty. Supervisors must balance workloads, accommodate employee availability, and adjust schedules as needed to maintain productivity.
Education
BUSINESS ADMISTRATION -
ST CLAIR
TORONTO09.2018
HIGH SCHOOL -
B S PUBLIC SCHOOL
INDIA12.2017
Skills
Problem resolution and solving
Emotional support
Resource management
Team management and building
Effective communication
Community engagement
Self-care education
Scheduling and time management
Support plan development
Progress monitoring
Self-directed learning
Written communication skills
Organizational skills
Positive attitude
Decision-making strategies
Training and development
Computer literacy
Leadership skills
Bilingual proficiency
Documentation review
LICENCES/CERTIFICATION
- FIRST AID / CPR
- WHMIS
- FOOD SAFE
- CLASS 5
Languages
English
Professional Working
Punjabi
Bilingual or Proficient (C2)
Hindi
Bilingual or Proficient (C2)
Urdu
Intermediate (B1)
Timeline
Community Support Specialist
CONNECT COMMUNITY LIVING(CCL)
04.2024 - Current
Supervisor, Customer Service
Subway
05.2020 - 02.2024
BUSINESS ADMISTRATION -
ST CLAIR
HIGH SCHOOL -
B S PUBLIC SCHOOL