JAGDEEP SINGH
CONNECT COMMUNITY LIVING(CCL)
CHILLIWACK
6
years of professional experience
Motivated professional with a strong work ethic and adaptability, excelling in fast-paced environments. Proven ability to master new skills quickly and deliver exceptional customer service while managing multiple tasks efficiently. Recognized for high-quality work under pressure and a commitment to creating positive experiences for customers. Experienced community service volunteer with a track record of leading outreach programs and providing emotional support to individuals in need.
Work History
Community Support Specialist
2 Years 6 Months- Providing personal care: Assisting with bathing, dressing, grooming, and toileting.
- Offering emotional support: Offering empathy, encouragement, and a listening ear.
- Collaborating with healthcare professionals: Ensuring individuals receive comprehensive and coordinated care.
- Connecting individuals with resources: Helping them access necessary services and programs.
- Facilitating community engagement: Promoting social interaction and participation.
- Developing support plans: Tailoring assistance to meet individual needs.
- Monitoring progress: Adjusting strategies as circumstances evolve.
- Educating on self-care techniques: Helping individuals learn coping strategies.
Supervisor, Customer Service
3 Years 9 Months- Team Management: Supervisors oversee the daily operations of their team, ensuring that tasks are completed efficiently and effectively. They assign responsibilities, set deadlines, and monitor progress to meet organizational goals.
- Performance Evaluation: Regularly assessing team performance is essential. Supervisors provide constructive feedback, conduct performance reviews, and develop improvement plans for underperforming employees.
- Training and Development: Supervisors are responsible for onboarding new employees and identifying skill gaps within the team. They may recommend training programs and mentor team members to enhance their skills.
- Communication: Acting as a bridge between upper management and employees, supervisors relay important information, such as company policies and changes, while also gathering feedback from their team to share with higher-ups.
- Conflict Resolution: When conflicts arise within the team, supervisors mediate disputes and work towards finding solutions that promote a harmonious work environment.
- Resource Management: Supervisors manage the tools and materials needed for their team to perform effectively. This includes ensuring that resources are allocated wisely to prevent workflow bottlenecks.
- Scheduling: Creating and managing employee schedules is a critical duty. Supervisors must balance workloads, accommodate employee availability, and adjust schedules as needed to maintain productivity.
Education
BUSINESS ADMISTRATION
HIGH SCHOOL
Skills
Problem resolution and solving
Emotional support
Resource management
Team management and building
Effective communication
Community engagement
Self-care education
Scheduling and time management
Support plan development
Progress monitoring
Self-directed learning
Written communication skills
Organizational skills
Positive attitude
Decision-making strategies
Training and development
Computer literacy
Leadership skills
Bilingual proficiency
Documentation review
LICENCES/CERTIFICATION
- FIRST AID / CPR
- WHMIS
- FOOD SAFE
- CLASS 5
Languages
English
Professional Working
Punjabi
C2
Bilingual or Proficient
Hindi
C2
Bilingual or Proficient
Urdu
B1
Intermediate
Timeline
Community Support Specialist
CONNECT COMMUNITY LIVING(CCL)
04.2024 - CurrentRead More
Supervisor, Customer Service
Subway
05.2020 - 02.2024Read More
ST CLAIR
BUSINESS ADMISTRATION
Read More
B S PUBLIC SCHOOL
HIGH SCHOOL
Read More