Nicole Doire
Richmond,BC
Summary
Developed strong communication and problem-solving skills in community-focused environment while fostering positive relationships and addressing diverse needs. Seeking to transition into new field, leveraging expertise in conflict resolution and community engagement to contribute effectively. Ready to bring these transferrable skills to new challenge.
Overview
6
6
years of professional experience
Work History
Community Support Specialist
Phobies Holdings Inc
10.2024 - Current
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Analyzed community metrics to identify trends, opportunities, and challenges for continuous growth.
- Improved overall sentiment in the online community by addressing issues proactively or escalating when necessary.
- Handled customer inquiries promptly, providing exceptional support
- Managed and moderated forums for improved user experience and satisfaction.
Community Support Specialist
Smoking Gun Interactive Inc.
04.2022 - 09.2024
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Technical Support Specialist
Logitech & Streamlabs
05.2019 - 08.2021
- Walked individuals through basic troubleshooting tasks.
- Recorded and maintained relevant notes for each client and work order.
- Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
- Assisted customers in identifying issues and explained solutions to restore service and functionality.
Education
High School Diploma -
Ladysmith Secondary
LadysmithSkills
- Customer service
- Problem-solving
- Active listening
- Adaptability and flexibility
- Computer proficiency
- Problem resolution
- Time management
- Critical thinking
- Technical support
- Product knowledge
Timeline
Community Support Specialist
Phobies Holdings Inc
10.2024 - Current
Community Support Specialist
Smoking Gun Interactive Inc.
04.2022 - 09.2024
Technical Support Specialist
Logitech & Streamlabs
05.2019 - 08.2021
High School Diploma -
Ladysmith Secondary
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