Jagdeep Singh
Control Center Operator
Calgary
Summary
Talented Scheduler with a hardworking mentality and an organized approach. Familiar with compliance and documentation requirements. Dedicated to offering exceptional assistance to team members and clients. Positive and upbeat with strong relationship-building abilities.
Overview
3
3
years of professional experience
Work History
Control Center Operator
GardaWorld Protective Services
02.2024 - Current
- Scheduled security guards in line with site requirements to ensure full coverage while proactively reducing costs by avoiding unnecessary overtime.
- Coordinated with Field Managers and Account Managers to secure approvals and ensure alignment on scheduling and staffing needs.
- Collaborated with Control Center team members, stepping into multiple roles as directed by supervisor to maintain smooth operational workflow.
- Monitored security guard check-in and check-out processes to ensure punctuality and seamless shift transitions.
- Applied effective problem-solving skills to address and resolve a variety of real-time operational issues.
- Maintained strong, supportive communication with on-site security agents, providing assistance and solutions to any challenges they encountered.
- Utilized IT skills to assist colleagues with technical issues in the office, boosting overall productivity and team efficiency.
Fleet Dispatcher
RIG Logistics
10.2022 - 02.2024
- Planned and coordinated routes, assigned drivers to loads, and optimized the use of vehicles and equipment to ensure timely and cost-effective deliveries.
- Maintained consistent communication with drivers, customers, and internal teams to provide real-time updates, address concerns, and resolve delivery-related issues.
- Tracked and monitored the progress of shipments, ensuring adherence to schedules and prompt resolution of any delivery delays.
- Quickly responded to operational disruptions such as traffic delays, weather-related issues, or mechanical failures, using strong problem-solving skills to maintain service quality.
- Maintained detailed and accurate records of dispatch activities, including load assignments, delivery times, incident reports, and communication logs.
- Utilized IT skills to streamline record-keeping processes, implementing more efficient systems that improved accuracy and boosted overall team productivity.
Education
Software Development Diploma -
Bow Valley College
Calgary 05.2001 -
Skills
- Task organization and efficiency
- Effective communication
- Process optimization
- Proficient in MS Office
- Effective multitasking
Timeline
Control Center Operator
GardaWorld Protective Services
02.2024 - Current
Fleet Dispatcher
RIG Logistics
10.2022 - 02.2024
Software Development Diploma -
Bow Valley College
05.2001 -
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