Houssam Elmers

Responsible for the remote operation of a complex 4,000+ km pipeline system transporting conventional oil from various producers across Alberta and Saskatchewan to multiple delivery stations, including cross-border deliveries to U.S. customers.

• Operate and monitor pipelines using SCADA systems to ensure safe, continuous, and efficient flow
• Optimize throughput and reduce energy consumption per volume transported
• Closely monitor leak detection systems to maintain pipeline integrity and environmental safety
• Execute emergency shutdowns, dispatch field crews, and resolve alarms in real time
• Generate maintenance work orders using IBM Maximo and coordinate with field teams for timely execution
• Work in coordination with the Oil Movement department to meet daily and monthly nominations
• Maintain detailed logs and operational records to ensure compliance and traceability
• Communicate clearly and effectively with internal stakeholders and external customers

Responsible for the remote operation of a complex 4,000+ km pipeline system transporting conventional oil from various producers across Alberta and Saskatchewan to multiple delivery stations, including cross-border deliveries to U.S. customers.

• Operate and monitor pipelines using SCADA systems to ensure safe, continuous, and efficient flow
• Optimize throughput and reduce energy consumption per volume transported
• Closely monitor leak detection systems to maintain pipeline integrity and environmental safety
• Execute emergency shutdowns, dispatch field crews, and resolve alarms in real time
• Generate maintenance work orders using IBM Maximo and coordinate with field teams for timely execution
• Work in coordination with the Oil Movement department to meet daily and monthly nominations
• Maintain detailed logs and operational records to ensure compliance and traceability
• Communicate clearly and effectively with internal stakeholders and external customers

Contributed to electrical construction and commissioning on major oil sands projects including Suncor Fort Hills and Brion Energy SAGD sites.

• Installed conduit (PVC/EMT), pulled cable, and completed site-wide electrical groundwork
• Assisted with panel wiring and adhered to Lockout/Tagout (LOTO) safety protocols
• Interpreted blueprints to install lighting systems in E-houses, pump houses, and modular units
• Operated elevated work platforms (EWP) and power tools in accordance with safety standards
• Conducted insulation resistance testing and supported QA/QC inspections of 600V systems
• Verified controller setpoints and ensured correct operation of heat trace circuits during commissioning

Managed and developed a team of over 35 agents supporting Bell Canada’s Loyalty Department. Focused on driving performance, improving customer satisfaction, and aligning frontline operations with company objectives.

• Delivered structured training and onboarding for new hires, ensuring readiness to handle complex customer interactions
• Coached team members on a regular basis, using performance data and call reviews to support growth and accountability
• Monitored service quality, providing actionable feedback to ensure consistency and excellence in every customer interaction
• Resolved escalated customer issues with a focus on retention, satisfaction, and timely resolution
• Prepared weekly reports covering team KPIs, attendance, and payroll; contributed insights to improve operational efficiency
• Worked cross-functionally with regional leadership to meet departmental targets and uphold service standards