Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Jaehee Hong

Etobicoke,Canada

Summary

I love to develop my career and be challenged in a new environment where I can utilize my strong relationship management, organizational and time management skills I have attained throughout my career. I enjoy working in a team and I have strong multitasking abilities, analytical and quantitative skills and thrive in a busy environment. Available to work immediately.

Overview

33
33
years of professional experience

Work History

Client Care Coordinator

05.2024 - Current
  • Greet patients warmly and manage front desk operations, ensuring a welcoming atmosphere
  • Schedule and confirm appointments, handling cancellations and rescheduling as necessary
  • Maintain accurate patient records using electronic medical records systems
  • Process patient intake forms and verify insurance information
  • Answer phone calls promptly, addressing inquiries or directing calls to appropriate staff members
  • Assist with billing and payment processing, ensuring accuracy in transactions
  • Collaborate with dental staff to ensure efficient patient flow and provide support as needed
  • Maintain cleanliness and organization of the reception area
  • Preparing and sending a treatment plan for CDCP

ANZ Sales Operations Analyst

Oracle Corporation
06.2014 - 03.2016
  • Ensure accurate pricing and quotations comply with current business guidelines
  • Coordinate the sales order process to completion
  • Verify approval and support sales representatives with internal processes
  • Work closely with other department teams such as contract and order management to ensure accurate processing
  • Resolve any queries regarding the drafting of contracts
  • Responsibilities:

APAC Support Renewal Sales Representative

Oracle Corporation
01.2005 - 05.2014
  • Ensured contracts are quoted and renewed within set time frames, to meet given targets
  • Accurately pricing and preparing support for renewal quotations
  • Negotiated and managing customer objections and expectations
  • Educated customers on Products and Renewal support services
  • Resolved any queries regarding non-payment of support renewal invoices, related to support services issues
  • Ensured any customer queries are dealt with promptly and efficiently and escalated appropriately where necessary
  • All customer service functions, problem solving, delivering quality services in a timely manner
  • Achievements:
  • Contributed in achieving 112% of team target within an extremely tight time frame
  • Self-managed the Korean renewal base

Online Banking Finance adviser and risk management

KB bank
03.1992 - 03.2000
  • Answer and close daily outbound customer call or internet inquiries
  • Analyzing daily basis competition banks all rate
  • Advising customer best invest account and tax
  • Analyzing risked account daily or week and report
  • Sending a letter or call to customer notice and advise about risks
  • Achievements:
  • Covered high volume customer inquiries and make customer satisfactions
  • Earlier contact to risked customer and prepare to reduce risks
  • Getting more knowledge, which gives customer better invest opportunities

Education

Bachelor of Computer science - IT

University of Technology, Sydney (UTS)
01.2004

Bachelor of Business Administration - undefined

Sungkyunkwan University
Seoul
01.1992

Skills

  • Oracle Applications
  • MS word, Excel and Power Point
  • Organizational skill
  • Problem-solving
  • Teamwork and collaboration
  • Google suite

Languages

English
Full Professional
Korean
Native or Bilingual

Timeline

Client Care Coordinator

05.2024 - Current

ANZ Sales Operations Analyst

Oracle Corporation
06.2014 - 03.2016

APAC Support Renewal Sales Representative

Oracle Corporation
01.2005 - 05.2014

Online Banking Finance adviser and risk management

KB bank
03.1992 - 03.2000

Bachelor of Business Administration - undefined

Sungkyunkwan University

Bachelor of Computer science - IT

University of Technology, Sydney (UTS)

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Jaehee Hong