Jade Vine Repatacodo
Calgary,AB
Summary
Accomplished Pharmacy Assistant with a proven track record at Medicine Shoppe Pharmacy, adept in medication dispensing and resolving customer complaints. Spearheaded inventory control initiatives, enhancing operational efficiency. Demonstrates exceptional organizational skills and empathy, ensuring high levels of customer satisfaction and safety.
Overview
12
12
years of professional experience
Work History
Pharmacy Assistant
Medicine Shoppe Pharmacy
10.2021 - Current
- Greeted customers and responded to questions with friendly, knowledgeable assistance.
- Demonstrated professionalism and empathy when handling sensitive patient situations, preserving confidentiality at all times.
- Received incoming supplies and stocked in correct locations.
- Maintained clean and organized work environment, adhering to health and safety standards.
- Processed payments for prescriptions and accurately completed cash and credit card transactions.
- Generated labels for prescriptions and maintained accurate records.
- Coordinated with insurance representatives to process claims and calculate correct co-pay information for patients.
- Maintained records of prescriptions filled for patients by completing pharmacy log and updating customer accounts.
- Received deliveries of medication shipments, verifying contents against invoices while adhering to proper storage protocols.
- Supported inventory management, ensuring proper stock levels and expiration date monitoring for medication safety.
- Counted and labeled prescriptions with correct item and quantity.
- Answered telephones and provided information about order status, store hours and pharmacy procedures.
Store System and Administration
London Drugs
06.2020 - 04.2021
- Oversaw accounts payable and receivable, ensuring timely processing and accurate recordkeeping.
- Drove operational efficiency within the administration team through continuous process improvement initiatives.
- Collaborated closely with external auditors during annual reviews, facilitating a smooth audit process each year.
- Played an integral role in long-term strategic planning efforts, using financial modeling techniques to project future performance accurately.
- Reconciled accounts and investigated variances.
Shift Manager
TIm Hortons
09.2012 - 04.2021
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
- Trained and mentored new employees to maximize team performance.
- Improved overall team performance by effectively delegating tasks and providing clear instructions.
- Collaborated with other Shift Managers to maintain consistency in policies enforcement across all shifts, fostering a cohesive workplace culture.
Education
Associate of Science - Pharmacy Assistant
Robertson Collage
Calgary, AB10.2021
Skills
- Answering customer questions
- Medication Dispensing
- Prescription Interpretation
- Organizing supplies
- Medication labels
- Resolving Complaints
- Processing payments
- Drug Inventory Control
- Insurance Billing
Timeline
Pharmacy Assistant
Medicine Shoppe Pharmacy
10.2021 - Current
Store System and Administration
London Drugs
06.2020 - 04.2021
Shift Manager
TIm Hortons
09.2012 - 04.2021
Associate of Science - Pharmacy Assistant
Robertson Collage
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