Summary
Overview
Work History
Education
Skills
Languages
Interests
Timeline
Generic

Jaden Leslie

Rancho Cucamonga

Summary

Dynamic manager with a proven track record at Big 5 Sporting Goods, excelling in team leadership and customer service. Enhanced satisfaction through effective dispute resolution and mentoring, while optimizing performance and efficiency. Skilled in decision-making and machinery operation, consistently encouraging a productive and engaged work environment.

Experienced with team leadership, strategic planning, and operational management. Utilizes effective communication and organizational skills to drive project success. Track record of encouraging productive work environments and achieving set goals.

Overview

5
5
years of professional experience

Work History

Manager

Big 5 Sporting Goods
09.2022 - Current
  • Accomplished multiple tasks within established timeframes.
  • Managed and motivated employees to be productive and engaged in work.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Maximized performance by monitoring daily activities and mentoring team members.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Cross-trained existing employees to maximize team agility and performance.

Package Delivery Driver

UPS
11.2022 - 01.2023
  • Delivered packages to customer doorsteps and business offices.
  • Utilized GPS to plan delivery routes with focus on efficiency and deadline management.
  • Improved customer satisfaction by ensuring timely and accurate package deliveries.
  • Handled packages with care to prevent damage during transit, ensuring that all items arrived in the same condition as when they were initially picked up.
  • Consistently met or exceeded performance metrics related to on-time deliveries, accuracy, and customer satisfaction ratings.

Warehouse Worker

Amazon
04.2020 - 09.2021
  • Operated various types of warehouse machinery safely, adhering to all relevant guidelines and protocols.
  • Optimized storage space, rearranging items to better utilize available square footage.
  • Used machinery and equipment such as box cutters, shrink-wrap guns and electric pallet jacks.
  • Drove forklifts, pallet jacks and other equipment to move materials.
  • Used handheld scanners to efficiently track and maneuver freight throughout distribution network.
  • Assisted in receiving, stocking and distribution of merchandise.

Education

Associate of Applied Business - Business

Cal State San Bernardino
San Bernardino, CA
05-2026

High School Diploma -

Carter High School
Rialto, CA
05-2020

Skills

  • Customer service
  • Team leadership
  • Time management
  • Decision-making
  • Complex Problem-solving
  • Clear communication
  • Staff training and development
  • Task delegation
  • Self-motivated and disciplined
  • Attention to detail
  • Critical thinking
  • Machinery operation

Languages

English
Native or Bilingual
Spanish
Native or Bilingual

Interests

  • Real Estate
  • Creating a business
  • marketing
  • Exploring famous landmarks, historical sites, and cultural attractions in a new destination
  • App Development
  • I participate in various sports activities for physical activity, camaraderie, and personal growth

Timeline

Package Delivery Driver

UPS
11.2022 - 01.2023

Manager

Big 5 Sporting Goods
09.2022 - Current

Warehouse Worker

Amazon
04.2020 - 09.2021

Associate of Applied Business - Business

Cal State San Bernardino

High School Diploma -

Carter High School

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Jaden Leslie