Jade Scally
Vancouver
Summary
Experienced and customer-focused manager with a strong background in restaurant operations and client services. Skilled in training team members, keeping operations running smoothly, and leading teams. Excellent reputation for resolving problems and improving customer satisfaction. Very motivated while having a great passion for customer service and delivering memorable experiences.
Overview
11
11
years of professional experience
Work History
Client Services Manager
Coast performance rehab
Vancouver
08.2024 - Current
- Overseeing daily operations to ensure a seamless client experience in a busy physio clinic. Scheduled client appointments, managed client inquires & coordinated with therapists to optimize workflow. Handled billing, general admin work, and relationship-building with clients. Leading the desk team and dealing with an on boarding and training.
Assistant restaurant manager
Jaspers Restaurant
Wexford
01.2022 - Current
- Responsible for recruiting, training, and supervising the staff
- Keeping track and managing all bookings in the restaurant as well as answering phone calls and emails to guests
- Handling any complaints and issues that may arise
- Managing the weekly forecasts of the business and scheduling the team their rosters
- Managing the floor and organizing the team in what section they will be working and delivering daily briefings with the team
Server
Port royal club
Florida
01.2021 - 01.2022
- Taking food and beverage orders from members of a highly reputable fine dining club
- Helping set up and serve multiple banquet events
- Helping out with the host station when needed showing members to their tables
Duty Manager
Maldron Hotel
Wexford
01.2021 - 01.2022
- Managing the restaurant and assigning employees to their stations and daily tasks
- Assisting customers needs and queries in every section of the hotel
- Preparing for future plans and events in the hotel
Server
Amica Senior lifestyles
Vancouver
01.2020 - 01.2021
- Delivering residents all meals to their suites, preparing food and helping set up for lunch and dinner service
- Maintaining high level of cleanliness and sanitizing
- Working as a team and serving with excellent customer service
Reservation Agent
Coasts hotels
Vancouver
01.2019 - 01.2020
- Making reservations for all coast hotels based in Canada and the USA
- Upselling and making adjustments to reservations
- Taking general hotel enquiries and providing information
Supervisor
Iceland foods
Wexford
01.2018 - 01.2019
- Daily duties include delegating tasks, cashing up tills and logging accounts, resolving any issues that arise and operating our Retail Solution System
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows
Crew Trainer
McDonalds
Wexford
01.2014 - 01.2017
Education
Diploma - Administration & Office Managment
Enniscothy vocational college
Enniscothy02-2025
Restaurant management level 7 - Hr management, leadership of food and beverage, food and beverage management, budgeting costs, fundamentals of restaurant, digital marketing
SETU
Waterford01.2023
TEFL - ESL
Vallarta international academy
Mexico01.2021
Skills
- Leadership
- Team player
- Microsoft and excel
- Barista
- Bar tending skills
- Communication
- Problem solving
- Recruiting and interviewing
Hobbies and Interests
- Travel and site seeing
- Hiking and trailing
- Cooking
- Learning about new cultures
- Socialising with family and friends
Timeline
Client Services Manager
Coast performance rehab
08.2024 - Current
Assistant restaurant manager
Jaspers Restaurant
01.2022 - Current
Server
Port royal club
01.2021 - 01.2022
Duty Manager
Maldron Hotel
01.2021 - 01.2022
Server
Amica Senior lifestyles
01.2020 - 01.2021
Reservation Agent
Coasts hotels
01.2019 - 01.2020
Supervisor
Iceland foods
01.2018 - 01.2019
Crew Trainer
McDonalds
01.2014 - 01.2017
Diploma - Administration & Office Managment
Enniscothy vocational college
Restaurant management level 7 - Hr management, leadership of food and beverage, food and beverage management, budgeting costs, fundamentals of restaurant, digital marketing
SETU
TEFL - ESL
Vallarta international academy
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