Christina Hauri

Site Lead Manager - Retirement Plans (RP)

January 2006-Present

• Serving as site lead supporting managers whose teams assist Financial Professionals, plan contacts, participants and third-party administrators with retirement plan set up, funding, and distribution processes.
• Acting as point of contact between RP teams, Shared Service Groups and Compliance to support issue resolution.
• Partnering closely with RP managers to support operational readiness, training alignment, and execution of complex retirement plan workflows.
• Handle escalated inquiries from Investors and Financial Professionals, focusing on timely resolution, clear communication, and preserving Capital Group's strong service reputation.

Site Lead Manager - New Associate Training (NAT)

October 2021-January 2026

• Served as site lead for New Associate Training, partnering with Workforce Management to coordinate onboarding and training schedules aligned with evolving business needs.
• Partnered closely with Learning Enablement to ensure training content remained accurate, current and aligned with departmental and regulatory changes.
• Supported training operations by managing resources for Primary Training Support Associates
• Coordinated Talent Days for department interview logistics, scheduling and interview readiness for department managers
• Collaborated with Talent Acquisition and leadership for overall candidate experience.
• Acted as a liaison between Learning Enablement and Client Services to ensure smooth execution of training programs

Manager Intern Support Partner

January 2022-present

• Support manager readiness and new manager onboarding through coaching, preparation and process guidance.
• Coach and support new managers in identifying and mitigating risk within business decisions, reinforcing sound judgement, compliance awareness and alignment with service standards.

IRV Walk- In Room Manager

June 2017-December 2019

• Coordinated front-line service operations supporting complex investor and advisor inquiries in a high-volume environment
• Assisted with in-person business approvals and escalations requiring judgement and cross-team coordination.

Retirement Plan Manager

• Led and supported a team responsible for complex retirement plan servicing and advisor support.
• Oversaw quality, execution and consistency of service delivery in a regulated environment.
• Partnered with leadership and training teams to address performance trends and operational improvements.
• Scheduled and supported walk-in room associates, ensuring coverage, readiness and service quality.