Jade Morgan
Edmonton
Summary
Retail worker with proven track record in delivering high-quality customer service and maintaining smooth operations. Known for reliability and adaptability in dynamic environments, contributing effectively to team goals. Excels in cash handling, customer interaction, and problem-solving with focus on achieving results.
Experienced with maintaining clean and orderly spaces. Utilizes effective cleaning techniques and tools to ensure high sanitation standards. Knowledge of safety protocols and efficient cleaning methods to enhance overall environment quality.
Goal-oriented individual versed in greeting high-volume of customers and recommending merchandise based on individual requirements. Skilled at creating displays to promote higher sales, completing cash register transactions and maintaining accurate records of all transactions.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Venice House
02.2020 - 09.2024
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
Sales Associate
Aarons
07.2017 - 07.2019
- Responsible for handling transactions
- Cleaning Duties
- Pricing product
- Co-Closing responsibilities
- Answering phone calls in an adequate manner (sales over phone)
- Filing
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
Cashier and Customer Service
A&W Restaurants
09.2014 - 07.2016
- -Responsible for handling transactions
- -Handled food and drinks in a sanitary manner
- -Cleaning duties
- -Worked quickly and efficiently to meet drive thru times
- -Co-Closing responsibilities
Education
Grade 12 -
Prince Albert Collegiate Institution
Prince Albert, SK06.2015
Skills
- Accurate cash handling ability
- Strong organizational skills
- Quick learner
- Able to work independently
- Proficient salesperson
- Customer service
- Active listening
- Critical thinking
- Data entry
Languages
English
Native or Bilingual
Certification
- Food Safe
- July 2017 to July 2017
- North Island College
- Job Preparation Course
- April 2016 to April 2016
- Linc Centre
- Saint John Ambulance Course
- June 2018 to June 2018
- Prince Albert, SK
Timeline
Customer Service Representative
Venice House
02.2020 - 09.2024
Sales Associate
Aarons
07.2017 - 07.2019
Cashier and Customer Service
A&W Restaurants
09.2014 - 07.2016
Grade 12 -
Prince Albert Collegiate Institution
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