Summary
Work History
Education
Skills
Languages
Timeline
Generic

Navjot Singh

Brampton,ON

Summary

Motivated and customer-focused individual seeking a position in customer service, cashier or any business running roles. Experienced in providing exceptional service, handling transactions accurately, and ensuring customer satisfaction. Eager to contribute to a dynamic team and deliver positive experiences for customers. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.

Work History

Customer Service Representative

Yorkdale Shopping Centre
  • Assisted customers with product inquiries, purchases, and returns in a friendly and efficient manner
  • Resolved customer complaints and concerns promptly, ensuring customer satisfaction
  • Operated cash registers, processed transactions accurately, and provided correct change
  • Maintained a neat and organized cashier station, contributing to a positive shopping environment
  • Collaborated with team members to achieve store goals and targets
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Streamlined call center processes for improved efficiency and reduced wait times.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.

Customer Service Representative & Cashier

GTA Supermarket
  • Handled cash transactions, processed credit card payments, and provided receipts
  • Balanced cash drawer at the end of each shift, ensuring accuracy in financial transactions
  • Assisted customers with locating products, answering questions, and offering product recommendations
  • Maintained cleanliness and orderliness at the checkout area, creating a pleasant shopping experience
  • Updated account information to maintain customer records.
  • Exhibited high energy and professionalism when dealing with clients and staff.
  • Investigated and resolved customer inquiries and complaints quickly.

Education

Bachelor of Engineering in Information Technology -

University of Jammu
Jammu, Jammu & Kashmir, India
06.2019

The Jammu & Kashmir State Board of School of Examination
06.2015

Central Board of Secondary Education (CBSE)
07.2013

Skills

  • Customer Service: Proven track record of delivering exceptional customer service by addressing inquiries, processing orders, and ensuring customer satisfaction
  • Teamwork: Ability to work collaboratively with team members to achieve common goals and contribute to a positive work environment
  • Communication: Strong verbal communication skills to interact effectively with customers and colleagues
  • Time Management: Efficient in managing time to handle customer inquiries and complete transactions promptly
  • Adaptability: Quick learner with the ability to adapt to new tasks and responsibilities
  • Cash Handling: Proficient in accurately handling cash transactions and processing payments
  • Attention to Detail: Keen attention to detail in processing transactions and maintaining accurate records
  • Paperwork Processing: Experience in managing and processing paperwork related to customer transactions and returns
  • Scheduling: Proficient in scheduling tasks and coordinating break times for team members
  • Data Entry: Skilled in accurately entering and updating data in various systems
  • Data Collection: Experience in collecting and organizing data during promotional events

Languages

Hindi
Native or Bilingual
Punjabi
Native or Bilingual
Gujarati
Limited Working

Timeline

Customer Service Representative

Yorkdale Shopping Centre

Customer Service Representative & Cashier

GTA Supermarket

Bachelor of Engineering in Information Technology -

University of Jammu

The Jammu & Kashmir State Board of School of Examination

Central Board of Secondary Education (CBSE)

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Navjot Singh