Jade Massey
Toronto,ON
Summary
Dedicated Administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision.
Overview
7
7
years of professional experience
Work History
Administrative Assistant
Bective Stud Limited
11.2020 - 01.2024
- Served as the main point of contact for clients and employees within Bective Stud. Kept track of employee directories, essential contact information and all staff schedules
- Enhanced office efficiency by streamlining administrative processes and systems.
- Supported the two CEO's/Founders in terms of scheduling meetings, coordinating travel arrangements, and preparing crucial documents for them.
- There were 5 different business streams at Bective that I supported from an Administrative perspective: The Stud Farm, Cafe, AirBnB, Hotel, and their Financial Services company: eComm Merchant Solutions.
- I answered and directed all phone calls, organized and scheduled appointments, planned meetings and took detailed minutes from all meetings I attended with, and on behalf of the Owners.
- Wrote and distributed emails, correspondence memos, letters, faxes and forms.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
Customer Service Representative
An Post Insurance
07.2017 - 11.2020
- Provided phone support for customers with insurance and policy-related queries.
- Managed a busy inbox to uphold a 5-star service standard for customers across the board.
- Utilized my attention to detail to update insurance policies and submit claims.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Continuous learning about the company's insurance products, tailoring them to various customer needs.
- Accessed customer accounts and policy schedules, updating them as necessary.
- Collaborated within my team with a constant focus on achieving the best outcomes for customers.
- Worked closely with sales agents and representatives in initiating or upgrading policies.
- Consistently met and over achieved on weekly, monthly and yearly KPI's.
- Skilled in Microsoft Office, Word, Excel, PowerPoint.
Education
Bachelor of Science - Certificate in Bioscience And Chemistry
Athlone Institute of Technology
Ireland 06.2017
Skills
- Superb written and verbal communication skills
- Proven success in Office Administration
- Strong time-management and multitasking abilities
- Proficiency with office applications, and aptitude for learning new software and systems
- Ability to maintain confidentiality of company information
Languages
English
Native or Bilingual
Timeline
Administrative Assistant
Bective Stud Limited
11.2020 - 01.2024
Customer Service Representative
An Post Insurance
07.2017 - 11.2020
Bachelor of Science - Certificate in Bioscience And Chemistry
Athlone Institute of Technology
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