Summary
Overview
Work History
Education
Skills
References
Timeline
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Jade Burman-Ajayi

Toronto,ON

Summary

Dynamic hospitality professional with over 10 years of experience in the restaurant industry, recognized for delivering exceptional customer service and enhancing dining experiences. Expertise in driving sales through strategic upselling and fostering a positive atmosphere. Strong work ethic and adaptability contribute to consistently exceeding customer expectations.

Overview

11
11
years of professional experience

Work History

Server/Event Staff

MLSE Real Sports
Toronto, ON
10.2021 - Current
  • Built rapport with guests and encouraged repeat business through exceptional customer service.
  • Oversaw extensive areas efficiently during high-traffic periods.
  • Organized materials, maintained clean facilities and set up equipment to prepare for busy services.
  • Displayed enthusiasm and knowledge about the restaurant's menu and products.
  • Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.
  • Arranged place settings with clean tablecloths, napkins and tableware to prepare for incoming guests.
  • Coordinated pre-event setup and post-event breakdown.
  • Served as event staff, handing out hors d'oeuvres, wine/cocktails and meals for buyout events

Airport Greeter Supervisor (Contract)

Toronto International Film Festival
09.2022 - Current
  • Greeted all VIP's and escorted to designated TIFF Vehicle
  • Ensured that all guests designated for pick up are greeted by a volunteer, and escorted to their arranged ground transportation
  • Dispatch Festival Drivers and hired limo/taxis from the airport
  • Liaise with Manager, Ground Transportation and Assistants to obtain daily itineraries, and disseminate information, changes, and delays to volunteers and Festival Drivers
  • Supervise the Volunteer Captains and all volunteers working at the airport

Server Assistant

The Rabbit Hole-O&B
12.2020 - 10.2021
  • Maintained cleanliness of dining area by wiping down tables after each seating.
  • Greeted guests with friendliness and professionalism.
  • Worked in close collaboration with team members to ensure customers received high-quality service.
  • Filled and served various beverages for customers.
  • Cleared dishes after courses for prompt table maintenance.
  • Carried food orders to specific restaurant tables

Server/Bartender

Boston Pizza
Toronto, ON
01.2018 - 11.2020
  • Cleaned tables and chairs to prepare dining area for next customers.
  • Prepared drinks according to standard recipes.
  • Monitored dining room for cleanliness and proper set-up at all times.
  • Circulated within assigned areas to assess and address customer needs, effectively prioritizing tasks during peak hours.

Server/Bartender

East Side Mario's
Toronto, ON
04.2014 - 01.2018
  • Provided exceptional service to high volume of daily customers.
  • Operated POS terminals to input orders, split bills and calculate totals.
  • Displayed enthusiasm and knowledge about restaurant's menu and products.
  • Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
  • Completed cleaning duties by sweeping and mopping floors, vacuuming carpet and tidying up server stations.

Music Publishing (Internship)

AMG Music, FIlm & Television
Toronto, ON
01.2017 - 01.2018
  • Responsible for overseeing all operations related to Digital Audio Licensing
  • I performed duties connecting with artists, managing contracts, SOCAN, and uploading music catalogues into Digital Airplay Network for broadcasting platforms on Apple TV, Amazon Prime, Roku and More
  • Performed admin duties, scheduling, emailing and managing daily operations
  • Created spreadsheets using Microsoft Office and Excel to organize and calculate artist royalties.

Education

Arts Management - Diploma

Harris Institute

Events And Media Production - Diploma

Seneca College

Public Relations - Diploma

Canadore College

Skills

  • Customer service excellence
  • Strong interpersonal skills
  • Multilingual in French and English
  • Sales techniques
  • Proactive problem solver
  • Collaborative team member
  • Ability to anticipate guests' needs
  • Skilled in collaborating with high-profile clients

References

Available upon request

Timeline

Airport Greeter Supervisor (Contract)

Toronto International Film Festival
09.2022 - Current

Server/Event Staff

MLSE Real Sports
10.2021 - Current

Server Assistant

The Rabbit Hole-O&B
12.2020 - 10.2021

Server/Bartender

Boston Pizza
01.2018 - 11.2020

Music Publishing (Internship)

AMG Music, FIlm & Television
01.2017 - 01.2018

Server/Bartender

East Side Mario's
04.2014 - 01.2018

Arts Management - Diploma

Harris Institute

Events And Media Production - Diploma

Seneca College

Public Relations - Diploma

Canadore College

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