Jada MacKenzie
Toronto,ON
Summary
Results-driven professional focused on delivering exceptional support for customer needs. Successfully manages concerns and resolves conflicts to maximize customer satisfaction. Offers strong background in customer relations and communication.
Overview
6
6
years of professional experience
2018
2018
years of post-secondary education
1
1
Certification
Work History
Lead Client care coordinator
North Medical Spa
Toronto, Ontario
2025.08 - Current
- Coordinated client appointments and managed scheduling for services at a medical spa.
- Assisted clients with inquiries regarding treatments and service offerings.
- Maintained accurate client records and ensured data entry in management systems.
- Trained new staff on client interaction protocols and operational procedures efficiently.
- Conducted regular follow-ups with customers to ensure their satisfaction with services.
- Created reports on client interactions, customer feedbacks and service performance metrics.
Concierge
Lac + Beauty
2022.09 - 2025.01
- Responding to all email inquiries
- Collaborated with other team members to create a seamless client experience from start to finish.
- Established trust with clients through attentive listening, clear communication, and expert knowledge of skin care practices.
- Inventory tracking
- Managing multiple artists schedules
- Processing payments
- Morning/closing pos procedures
- Maximized guest satisfaction by promptly addressing concerns and resolving issues
- Managed company schedule to coordinate calendar and arrange travel
- Increased repeat business through exceptional customer service and follow-up appointments.
- Boosted retail sales by educating clients on the benefits of various skincare products.
Guest Service Representative
Waxon
2022.04 - 2022.09
- Engaged guests in conversation to share information about products, services and promotions
- Maintained luxury environment by exceeded guest expectations for quality and service.
- Enhanced guest satisfaction by providing exceptional customer service at the front desk.
- Handled payment transactions accurately, maintaining proper cash handling procedures at all times.
- Resolved guest complaints diplomatically to maintain a positive property reputation and high customer satisfaction rates.
Receptionist
Hair, Co Salon
2019.08 - 2021.05
- Established the administrative duties such as: operating phones system, faxing, copying, printing and mailing
- Book appointments/ take phone calls
- Completed morning and closing routine
- Greeted guests promptly and consistently set professional tone with friendly assistance
- Used clerical abilities to support needs of office staff and back up administrative team members
- Shared information about office hours, procedures and requirements to resolve walk-up and telephone questions
Education
Medical Office Administration -
Trios College
Scarborough, ONBanging Memorial High
Alliston, ONSkills
- Guest Experience
- Customer Service
- Excellent Multitasking
- Telephone Etiquette
- Conflict Resolution
- Tech savvy
- Cash handling
Languages
English
Certification
Smart Serve
Languages
English
First Language
Timeline
Lead Client care coordinator
North Medical Spa
2025.08 - Current
Concierge
Lac + Beauty
2022.09 - 2025.01
Guest Service Representative
Waxon
2022.04 - 2022.09
Receptionist
Hair, Co Salon
2019.08 - 2021.05
Medical Office Administration -
Trios College
Banging Memorial High