Summary
Overview
Work History
Education
Skills
Timeline
Generic

JACQUIE DEBORDE

Coarsegold

Summary

Dynamic Cruise Specialist with extensive experience at American Discount Cruises and Travel, excelling in cruise booking and client relationship management. Proven track record of enhancing customer satisfaction through effective communication and problem-solving skills. Adept at creating tailored itineraries and securing the best travel deals, fostering loyalty among clients.

Overview

39
39
years of professional experience

Work History

Cruise Specialist

CruiseOne/Cruises It
02.2022 - Current
  • All aspects of booking cruises.
  • Taking payments creating, invoices, working with all cruise lines.
  • Cruise control booking system.

Personal Assistant

Three B’s LP
11.2017 - Current
  • Provided multifaceted services to career professionals by running errands, managing mail, scheduling appointments and arranging transportation.
  • Sourced and ordered office equipment and supplies.
  • Organized clients' homes prior to arrival home and performed house-sitting duties.
  • Maintained appropriate filing of personal and professional documentation.
  • Managed pet care, phone screening, shopping and bill paying.

Cruise Specialist/Travel Agent

American Discount Cruises and Travel
Manalapan
04.2023 - 04.2025
  • Ensured compliance with company policies when dealing with customers' personal data.
  • Maintained knowledge of current promotions and specials offered by cruise lines.
  • Researched availability of cruises, flights, hotels, car rentals, and other vacation components.
  • Provided customer service to clients regarding cruise packages, itineraries, and travel information.
  • Processed payments from customers using credit cards or alternative payment methods.
  • Attended professional conferences as part of continuing education efforts.
  • Created detailed invoices for each customer's reservation.
  • Resolved any issues that arose during a client's trip in a timely manner.
  • Coordinated with vendors to ensure timely delivery of services.
  • Handled complaints from customers professionally and efficiently.
  • Assisted customers in selecting the best package for their budget and preferences.
  • Upheld high standards of customer services by responding to inquiries, needs and problems.
  • Determined accurate prices for customer services, consistently searching for deals and best prices.
  • Enhanced customer satisfaction ratings by resolving technical and account issues efficiently.
  • Asked open-ended questions to best understand client needs and determine best travel offerings.
  • Stayed up to date on travel industry, policies and restrictions.
  • Conversed with customers to determine destination, mode of transportation and accommodations.
  • Handled travel arrangements for groups, couples, executives, and special needs clients.
  • Established base of loyal clientele due to excellent listening and research skills and keen understanding of travel budgets.
  • Cultivated strong value-added relationships with customers daily by delivering accurate travel itinerary and knowledge to drive business development.
  • Planned, described and sold itinerary tour packages and promotional travel incentives.
  • Collected payment for transportation and accommodations from customers.
  • Offered exemplary customer service to new and existing clients, which helped build lasting relationships and secure new travel assignments.
  • Communicated security issues and protocols to clients traveling to unstable countries or locations.
  • Completed ongoing training with company and travel partners.
  • Computed costs of travel and accommodations using calculator, computer or quote package tour's costs.
  • Responded immediately to clients' questions, issues, and complaints, and found effective solutions when required.
  • Mitigated financial discrepancies, accurately collecting customer fees, managing refunds, and providing accurate travel documentation.
  • Ensured all reservations were accurately documented in agency's system prior to client departure date.
  • Suggested additional services such as car rentals or activities that would enhance a customer's trip.
  • Conducted research on new destinations and attractions which may be attractive to potential travelers.
  • Assisted customers in selecting the best possible package with the least expense.
  • Prepared customized itineraries based on customer needs and preferences.
  • Handled customer complaints in a professional manner to ensure satisfaction with the service provided.
  • Organized flights, insurance, and accommodations for travelers according to their preferences.
  • Provided detailed information about destinations such as climate conditions or points of interest at requested locations.
  • Explained benefits of purchasing travel insurance with clients.
  • Utilized GDS systems efficiently for booking and confirming travel plans.
  • Conducted destination research to offer clients insightful travel advice and recommendations.
  • Fostered a positive and collaborative work environment, sharing travel tips and insights with colleagues.
  • Provided exceptional customer service, resolving any travel-related issues promptly.
  • Tracked client travel preferences and history to provide tailored travel advice.
  • Managed financial transactions related to travel bookings, including invoicing and payments.
  • Developed personalized travel itineraries based on clients' preferences and budget.
  • Assisted in the development of travel insurance policies to protect clients against unexpected events.

Personal Assistant/Care Giver

JWP Ranch
04.2012 - 07.2017
  • Monitored client vital signs, administered medications and tracked behaviors to keep healthcare supervisor well-informed.
  • Transported individuals to events and activities, medical appointments and shopping trips.
  • Built strong relationships with clients to deliver emotional support and companionship.
  • Assisted with dressing guidance, grooming, meal preparation and medication reminders.

Hotel Manager

Sierra Sky Ranch Resort
02.2008 - 09.2012
  • Booked large groups for weddings, seminars, conferences and other events, providing best available room rates.
  • Supervised team of 4 front desk agents and helped to resolve issues arising during shifts.
  • Hired and trained new employees, demonstrating best methods for serving clients and guests.
  • Resolved conflicts and negotiated mutually beneficial agreements between parties.
  • Oversaw day-to-day operations of a 30-room hotel with staff of 20 employees.

Travel Agent/Supervisor

California State Automobile Association
Clovis
01.1987 - 09.1994
  • Maintained operational proficiency in coordinating both international and domestic travel accommodations for customers, arranging for airfare as well as hotel and rental car reservations.
  • Responded to clients' questions, issues and complaints and implemented appropriate solutions.
  • Supervised payments via credit and debit cards and handled sensitive information with professionalism and discreteness.
  • Developed loyal clientele base due to excellent listening and research skills and keen understanding of travel budgets.

Education

High School -

Yosemite High School
Oakhurst, CA

Skills

  • Cruise booking
  • GDS systems
  • Customer service
  • Payment processing
  • Travel research
  • Sales techniques
  • Conflict resolution
  • Promotional travel packages
  • Client relationship management
  • Attention to detail
  • Effective communication
  • Problem solving
  • Cruise industry experience
  • Travel coordination
  • Client relationship building
  • Itinerary planning expertise
  • Sales proficiency
  • Loyalty programs
  • Accurate documentation
  • Written communication
  • Relationship building
  • Detail-oriented
  • Special needs travelers
  • Organize paperwork
  • Reservations booking
  • Time management
  • Multitasking capacity
  • International reservations
  • Cruise Bookings
  • Active listening
  • Continuous improvement
  • Destination knowledge
  • Task prioritization

Timeline

Cruise Specialist/Travel Agent

American Discount Cruises and Travel
04.2023 - 04.2025

Cruise Specialist

CruiseOne/Cruises It
02.2022 - Current

Personal Assistant

Three B’s LP
11.2017 - Current

Personal Assistant/Care Giver

JWP Ranch
04.2012 - 07.2017

Hotel Manager

Sierra Sky Ranch Resort
02.2008 - 09.2012

Travel Agent/Supervisor

California State Automobile Association
01.1987 - 09.1994

High School -

Yosemite High School

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JACQUIE DEBORDE