Jacquelyn Yanez
Baldwin Park
Summary
Dedicated and hardworking professional offering many years of experience in retail with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals.
Overview
23
23
years of professional experience
Work History
Head Cashier/Cashier
The Home Depot
El Monte
01.2017 - Current
- Weekly and monthly evaluations, known as observations.
- Trained and mentored new cashiers on customer service standards and procedures.
- Managed daily cash register operations while ensuring compliance with company policies.
- Coordinated staff schedules to optimize coverage during peak shopping hours.
- Resolved customer inquiries and complaints effectively to enhance shopping experience.
- Implemented best practices for loss prevention and inventory management at checkout.
- Assisted in store promotions by providing information to customers at the register.
- Performed opening and closing duties such as counting money, balancing tills, and reconciling discrepancies.
- Oversaw work of cashiers to identify strengths and weaknesses in customer service, payment processing or merchandising plans.
- Authorized discounts and special actions to resolve customer disputes and maintain satisfaction.
- Assisted customers at checkout by providing excellent customer service and resolving any issues that arose.
- Ensured all cashiers were trained in store policies and procedures, as well as safety protocols.
- Monitored checkout counters and self-checkout areas to assist with complex transactions.
- Processed payments promptly for customers to exceed productivity standards.
Stocker
Kelly Services
West Covina
06.2010 - 12.2011
- Responsible for packaging product and counting product
Cashier/Photo Clerk
Rite Aid
West Covina
10.2004 - 11.2006
- Locate items for customer, assist customers with cash register transactions and store purchases, developed photos, customer service, price checks, balance cash register, open and close out register, stock shelves
Sales Associate
Target
Rosemead
06.2002 - 01.2003
- Assist customers with cash register transactions and store purchases.
- Located items for customers, price checks, stocked merchandise on shelves.
- Balanced cash register, open and closed register.
- Provide excellent customer service.
Education
Los Angeles County Office of Education
El Monte, CASkills
- Bilingual English/Spanish
- Strong sense of responsibility
- Customer Service/Sales
- Balance cash drawer
- Dependable and hardworking
- Operate cash register
- Open and close out register
- Teachable and trainable
- Cash register operations
- Payment processing
- Problem solving
- Positive attitude
- Cashier training
- Transaction approvals
- Store opening and closing
- New hire training
References
Available Upon Request
Timeline
Head Cashier/Cashier
The Home Depot
01.2017 - Current
Stocker
Kelly Services
06.2010 - 12.2011
Cashier/Photo Clerk
Rite Aid
10.2004 - 11.2006
Sales Associate
Target
06.2002 - 01.2003
Los Angeles County Office of Education