CRISTINA C. CISNEROS
San Jose
Summary
Customer Services, Stock Clerk, Cashier, Guest Services
Experienced with handling cash transactions efficiently while ensuring high levels of customer satisfaction. Utilizes strong communication skills to resolve customer issues promptly. Knowledge of retail operations and maintaining clean, organized work area.
Overview
17
17
years of professional experience
Work History
Sales, Cashier/Stocking
Fox Racing
07.2009 - Current
- Processed customer transactions efficiently using point-of-sale systems.
- Assisted customers with inquiries, ensuring high levels of satisfaction.
- Maintained accurate cash drawer balances through diligent tracking and reconciliation.
- Implemented upselling techniques to enhance customer experience and increase sales revenue.
- Resolved customer complaints promptly, fostering loyalty and repeat business.
- Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
- Resolved customer issues promptly, ensuring positive experiences and repeat business.
- Maintained a clean and organized work area, promoting a professional environment for customers.
Server
Home Town Buffet
02.2009 - 12.2009
- Delivered exceptional customer service by promptly addressing guest inquiries and concerns.
- Collaborated with kitchen staff to ensure timely and accurate order fulfillment.
- Trained new team members on menu knowledge and service protocols.
- Maintained cleanliness and organization of dining area to enhance guest experience.
- Assisted in inventory management by monitoring stock levels and placing orders as needed.
- Resolved conflicts and handled difficult situations gracefully to maintain customer satisfaction.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
Sales, Cashier
Aldo Shoes
04.2009 - 11.2009
- Managed cash register operations, ensuring accurate transactions and customer satisfaction.
- Trained new employees on point-of-sale systems and customer service protocols.
- Resolved customer inquiries and complaints efficiently, enhancing overall shopping experience.
- Coordinated promotional displays, increasing visibility of sales items and driving foot traffic.
- Balanced cash drawer accurately at the end of each shift, demonstrating strong attention to detail.
- Handled high volumes of transactions during peak hours, maintaining composure under pressure.
- Assisted in inventory management, conducting regular stock checks and replenishing merchandise as needed.
- Processed refunds and exchanges in accordance with company policy.
Guest Services, Usher
HP Pavilion
04.2008 - 02.2009
- Assisted guests with seating arrangements and event navigation to enhance overall experience.
- Coordinated guest entry and exit processes, ensuring efficient flow during high-traffic events.
- Provided information on event schedules, locations, and amenities to facilitate guest engagement.
- Trained new ushers on operational procedures and customer service best practices for consistency.
- Led initiatives to streamline check-in processes, reducing wait times and enhancing guest satisfaction.
- Supported event setup and teardown processes, contributing to efficient transitions between scheduled performances or activities.
- Demonstrated a strong commitment to enhancing guest experiences by consistently seeking feedback and incorporating suggestions into future interactions.
- Facilitated quick resolution of technical issues that arose during events, coordinating with the appropriate departments to minimize disruption for guests.
- Promoted venue events and upsold additional services such as VIP packages to enhance the overall guest experience.
Education
No Degree -
De Anza College
Cupertino, CADiploma - undefined
Silver Creek High School
San Jose, CA06.2009
Skills
- Bilingual English/Spanish
- Reliability and punctuality
- Customer engagement
- Goal-oriented mindset
- Problem-solving
- Teamwork and collaboration
- Problem-solving abilities
- Excellent communication
- Cash handling and management
Languages
Spanish
Full Professional
Highlights of Qualifications:
- Customer service, Work independently and as a team player
- Adaptability, Effective Communication Skills, Multi Tasked
Timeline
Sales, Cashier/Stocking
Fox Racing
07.2009 - Current
Sales, Cashier
Aldo Shoes
04.2009 - 11.2009
Server
Home Town Buffet
02.2009 - 12.2009
Guest Services, Usher
HP Pavilion
04.2008 - 02.2009
Diploma - undefined
Silver Creek High School
No Degree -
De Anza College
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