Jacqueline Williams
Scarborough,ON
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
21
21
years of professional experience
Work History
Educational Assistant
Durham Catholic District School Board
Oshawa, ON
09.2023 - Current
- Delivered personalized educational, behavioral, and emotional support to individual students to enable positive learning outcomes.
- Provided support to help students with special needs learn and grow.
- Supported student learning objectives through personalized and small group assistance.
- Partnered with teacher to plan and implement lessons following school's curriculum, goals, and objectives.
Customer Servicers/Administrative Assistant
Yellow Pages Group
Toronto, ON
02.2013 - 06.2014
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Executed record filing system to improve document organization and management.
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient.
- Sorted and distributed office mail and recorded incoming shipments for corporate records.
- Processed customer orders accurately and within agreed timeframes to meet service standards.
- Assisted coworkers and staff members with special tasks on daily basis.
Associate /Cashier
Aramark
Toronto, ON
02.2009 - 02.2013
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Assisted customers by answering questions and fulfilling requests.
- Helped customers complete purchases, locate items, and join reward programs.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Mentored new team members on sales software system operation.
- Learned duties for various positions and provided backup at key times.
- Performed cash, card and check transactions to complete customer purchases.
- Set up new sales displays each week with fresh merchandise.
Package Handler / Picker
Booking Holdings
Downsview, ON
04.2003 - 08.2004
- Followed safety regulations to maintain safe work environment.
- Removed jams and unblocked conveyor system to maintain flow of goods.
- Verified correct labels and accurate shipping information on packages to avoid shipping to wrong addresses.
- Used hand-held scanners and physical logs to accurately track item movements.
- Followed verbal and written instructions to properly move and ship products.
- Collaborated with other package handlers to provide prompt and accurate delivery of orders.
- Proved successful working within tight deadlines and a fast-paced environment.
- Maintained accurate records of incoming and outgoing packages and shipments for future reference.
- Maintained clean, orderly work environment free of hazards.
Education
Bachelor of Science - Sociology
Trent University
Oshawa, ON06.2021
Associate of Science - Social Service Worker
Seneca College of Applied Arts And Technology
North York, ON06.2017
Skills
- Curriculum Implementation
- Classroom Management
Sociology fields Instruction
Communication
Timeline
Educational Assistant
Durham Catholic District School Board
09.2023 - Current
Customer Servicers/Administrative Assistant
Yellow Pages Group
02.2013 - 06.2014
Associate /Cashier
Aramark
02.2009 - 02.2013
Package Handler / Picker
Booking Holdings
04.2003 - 08.2004
Bachelor of Science - Sociology
Trent University
Associate of Science - Social Service Worker
Seneca College of Applied Arts And Technology