Dawn Youngbird
Winnipeg,MB
Summary
Multi-talented Educator with 15 years of experience directing students and assisting lead teachers. Expert at restating lesson information, tutoring, applying rules and working with struggling students. Team-minded when collaborating with teacher and implementing set lesson plans and classroom activities.
Overview
32
32
years of professional experience
Work History
Educational Assistant
Pembina Trails School Division
Winnipeg, MB
09.2008 - Current
- Delivered personalized educational, behavioral, and emotional support to individual students to enable positive learning outcomes.
- Provided support to help students with special needs learn and grow.
- Supported student learning objectives through personalized and small group assistance.
- Partnered with teacher to plan and implement lessons following school's curriculum, goals, and objectives.
- Oversaw students in classroom and common areas to monitor, enforce rules, and support lead teacher.
- Applied specialized teaching techniques to reinforce social and communication skills.
- Maintained safety and security by overseeing students in recess environments.
- Relieved classroom teacher during breaks and maintained order and structure in classroom.
- Kept classrooms clean, neat, and properly sanitized for student health and classroom efficiency.
- Collated classroom materials to help teachers prepare for daily instruction and activities.
- Assisted in maintaining engaging and respectful educational environment by promoting discipline and cooperation.
- Tailored lesson plans for students with emotional and cognitive disabilities.
Customer Service
Bond Foods
Winnipeg, MB
06.1991 - 07.2008
- Handled calls promptly and with courteous professionalism.
- Maintained working knowledge of products, accounts, representatives, tools and systems.
- Processed orders, service requests and applied information to customers.
- Completed call documentation while speaking with customers.
- Developed technical and mechanical proficiency to assist customers and field staff with service issues.
- Navigated multiple computer systems expertly to handle customers' sales and service needs.
- Answered in-depth questions about company offerings, service policies and benefits of each plan.
- Handled sales paperwork and payments with high degree of accuracy to minimize recordkeeping errors.
- Offered knowledgeable insight into available products and services as well as competitor activities to help consumers make informed decisions.
- Cross-sold and upsold products to customers based on solid understanding of current and forecasted needs.
- Troubleshot sales and service operations to increase profitability and bring positive organizational change.
- Kept senior managers informed about sales activities, current inventory and other metrics via timely reports.
Education
Bachelor of Arts - English Language And Literature
University of Manitoba
Winnipeg, MB05.2005
Bachelor of Arts - Psychology, Neuroscience And Behaviour
University of Manitoba
Winnipeg, MB05.1997
Skills
- Behavior Management
- Safety Understanding
- Curriculum Implementation
- Helping Students with Special Needs
- Social Integration
- Caring and Empathetic Demeanor
- Calm and Patient Demeanor
- First Aid
- Educational Settings
- Enrichment Activities
- Smart Board
- Tutoring and Mentoring
- Individual Student Assistance
- Reinforcing Learning Concepts
- School Policy and Rules Enforcement
- Inventory and Requisition of Instructional Materials
- Encouraging Participation and Inclusivity
- Individualized Educational Plans
- Strong Work Ethic and Dependable
- Crisis Management
- Activity Implementation
- Verbal and Written Communication
- Teacher Support and Collaboration
- Promoting Social and Emotional Development
- Educational Assistance
- Technical and Computer Proficiency
- Behavior Improvements
- Ensuring Safety and Injury Prevention
- Parent-Teacher Conferences
- Multicultural Awareness
- Motivating and Inspiring Students
- Collaborative and Team-Oriented
- Post-Secondary Education
- Teach Social Skills
- Individualized Instruction
- Positive Learning Environment
Additional Information
Foster Parent 2020-present
Timeline
Educational Assistant
Pembina Trails School Division
09.2008 - Current
Customer Service
Bond Foods
06.1991 - 07.2008
Bachelor of Arts - English Language And Literature
University of Manitoba
Bachelor of Arts - Psychology, Neuroscience And Behaviour
University of Manitoba