Dawn Youngbird
Winnipeg,MB
Summary
Multi-talented Educator with 15 years of experience directing students and assisting lead teachers. Expert at restating lesson information, tutoring, applying rules and working with struggling students. Team-minded when collaborating with teacher and implementing set lesson plans and classroom activities.
Overview
32
32
years of professional experience
Work History
Educational Assistant
Pembina Trails School Division
09.2008 - Current
- Delivered personalized educational, behavioral, and emotional support to individual students to enable positive learning outcomes.
- Provided support to help students with special needs learn and grow.
- Supported student learning objectives through personalized and small group assistance.
- Partnered with teacher to plan and implement lessons following school's curriculum, goals, and objectives.
- Oversaw students in classroom and common areas to monitor, enforce rules, and support lead teacher.
- Applied specialized teaching techniques to reinforce social and communication skills.
- Maintained safety and security by overseeing students in recess environments.
- Relieved classroom teacher during breaks and maintained order and structure in classroom.
- Kept classrooms clean, neat, and properly sanitized for student health and classroom efficiency.
- Collated classroom materials to help teachers prepare for daily instruction and activities.
- Assisted in maintaining engaging and respectful educational environment by promoting discipline and cooperation.
- Tailored lesson plans for students with emotional and cognitive disabilities.
Customer Service
Bond Foods
06.1991 - 07.2008
- Handled calls promptly and with courteous professionalism.
- Maintained working knowledge of products, accounts, representatives, tools and systems.
- Processed orders, service requests and applied information to customers.
- Completed call documentation while speaking with customers.
- Developed technical and mechanical proficiency to assist customers and field staff with service issues.
- Navigated multiple computer systems expertly to handle customers' sales and service needs.
- Answered in-depth questions about company offerings, service policies and benefits of each plan.
- Handled sales paperwork and payments with high degree of accuracy to minimize recordkeeping errors.
- Offered knowledgeable insight into available products and services as well as competitor activities to help consumers make informed decisions.
- Cross-sold and upsold products to customers based on solid understanding of current and forecasted needs.
- Troubleshot sales and service operations to increase profitability and bring positive organizational change.
- Kept senior managers informed about sales activities, current inventory and other metrics via timely reports.
Education
Bachelor of Arts - English Language And Literature
University of Manitoba
Winnipeg, MB05.2005
Bachelor of Arts - Psychology, Neuroscience And Behaviour
University of Manitoba
Winnipeg, MB05.1997
Skills
- Behavior Management
- Safety Understanding
- Curriculum Implementation
- Helping Students with Special Needs
- Social Integration
- Caring and Empathetic Demeanor
- Calm and Patient Demeanor
- First Aid
- Educational Settings
- Enrichment Activities
- Smart Board
- Tutoring and Mentoring
- Individual Student Assistance
- Reinforcing Learning Concepts
- School Policy and Rules Enforcement
- Inventory and Requisition of Instructional Materials
- Encouraging Participation and Inclusivity
- Individualized Educational Plans
- Strong Work Ethic and Dependable
- Crisis Management
- Activity Implementation
- Verbal and Written Communication
- Teacher Support and Collaboration
- Promoting Social and Emotional Development
- Educational Assistance
- Technical and Computer Proficiency
- Behavior Improvements
- Ensuring Safety and Injury Prevention
- Parent-Teacher Conferences
- Multicultural Awareness
- Motivating and Inspiring Students
- Collaborative and Team-Oriented
- Post-Secondary Education
- Teach Social Skills
- Individualized Instruction
- Positive Learning Environment
Additional Information
Foster Parent 2020-present
Timeline
Educational Assistant
Pembina Trails School Division
09.2008 - Current
Customer Service
Bond Foods
06.1991 - 07.2008
Bachelor of Arts - English Language And Literature
University of Manitoba
Bachelor of Arts - Psychology, Neuroscience And Behaviour
University of Manitoba
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