Jacqueline L. Rey
West Vancouver,BC
Summary
Senior management professional with 20+ years of experience in operations leadership, specializing in strategic planning and process optimization. Proven track record of enhancing efficiency and reducing costs. Passionate about driving continuous improvement and aligning operational goals with business objectives. Skilled in fostering a positive work culture, resolving conflicts, and promoting collaboration among team members.
Overview
34
34
years of professional experience
Work History
Director of Operations
Rene Rey Chocolates Ltd
North Vancouver, British Columbia
06.1990 - 07.2024
- Implemented strategic plans to deliver and improve overall company performance, leading to customer and merchant satisfaction.
- Guided a team of 15 people, increasing productivity by 33%, while integrating best practices to continuously improve operations and service delivery.
- Collaborated with senior leadership to align operational goals and servicing strategies with business objectives, contributing to a 25% increase in domestic revenue.
- Monitored and implemented operational processes and systems, ensuring compliance with industry standards and developments.
- Generated and implemented strategies to optimize team efficiency and deliver effective and efficient services that aligned with the organization's overall business objectives.
- Developed a high-performing, diverse team by creating an environment of trust, respect, and collaboration.
- Analyzed financial data to make informed decisions, negotiating contracts that saved 30% annually on procurement costs.
- Directed financial planning and strategy analysis, aligning with the company's long-term goals and objectives.
Education
Diploma - Finance And Accounting
Capilano University
North Vancouver, BC04-1990
Skills
- Strategic Planning and Execution
- Business Analysis
- Financial Analysis
- Operations Oversight
- Process Improvements
- Leadership Skills
- Interpersonal Skills
- Effective Communication
Other
- Metis Status
Timeline
Director of Operations
Rene Rey Chocolates Ltd
06.1990 - 07.2024
Diploma - Finance And Accounting
Capilano University
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