Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Jacqueline Murillo

Highland

Summary

Mission-driven administrative and operations professional with over 8 years of experience supporting daily operations, personnel coordination, compliance, and documentation in a fast-paced environment. Demonstrated ability to manage records, schedules, inventory, and sensitive information while supporting leadership, and ensuring adherence to established policies and procedures. Strong organizational, communication, and problem-solving skills, with experience coordinating across teams and serving diverse populations. Seeking to contribute operational and administrative expertise as a Mission Support Specialist with U.S. Immigration and Customs Enforcement (ICE).

Overview

8
8
years of professional experience

Work History

Assistant Store Manager

Panda Express Restaurant Group
Redlands
01.2018 - Current
  • Provide administrative and operational support for daily business operations in a high-volume, fast-paced environment.
  • Maintain accurate records and documentation, including schedules, inventory logs, performance reports, and operational data.
  • Implemented customer feedback processes to improve service delivery and guest experience.
  • Supported financial management by tracking expenses and maintaining budget compliance.
  • Supervised a team of employees and provided ongoing training to ensure high levels of customer satisfaction.
  • Identified areas of operational inefficiency and implemented solutions to streamline processes.
  • Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.

Education

Associate of Science -

Crafton Hills College
Yucaipa, CA

Skills

  • Administrative support
  • Policy and procedure compliance
  • Scheduling and workforce coordination
  • Data entry and reporting
  • Microsoft Office (Word, Excel, Outlook)
  • Attention to detail
  • Bilingual communication (English and Spanish)
  • Time management

Languages

English
Native/ Bilingual
Spanish
Native/ Bilingual

Timeline

Assistant Store Manager

Panda Express Restaurant Group
01.2018 - Current

Associate of Science -

Crafton Hills College
Jacqueline Murillo