JACOB KAIPPALLIL MATHEW
Post Office Manager
Toronto,Ontario
Summary
- Organized Postmaster looking to build upon skills and tackle new responsibilities. Adept at organizing and processing incoming and outgoing mail. Customer-oriented and analytical with sound knowledge of available postal services and postal rates.
Overview
7
7
years of professional experience
Work History
Front Store Supervisor
Shoppers Drug Mart
Calgary, AB
04.2018 - 09.2018
- Multiplied earnings through sales goal achievement, customer service improvements and commitment to team objectives
- Trained team members in successful strategies to meet operational and sales targets
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences
- Greeted visitors and customers upon arrival, helped and answered questions to build rapport and retention
- Promoted importance of security and customer tracking to minimize store losses.
Post Office Clerk
Shoppers Drug Mart
Calgary, AB
10.2017 - 09.2018
- Used automated mail processing equipment to sort and collate mail
- Weighed letters and packages and calculated costs based on classification, weight, and destination
- Minimized delivery delays by verifying merchandise, labels, and documents for customer order prior to shipment
- Weighed mail and computed pricing amounts
- Sorted mail according to size, shape, and destination.
Post Office Manager
Shoppers Drug Mart
Toronto, ON
03.2021 - Current
- Answers customer inquiries regarding products, return policies, etc
- Resolves customer complaints according to established guidelines
- Keep up to date on postal regulations, price increases and new services
- Instructs clients about postal services
- Maintains positive relationships with customers
- Ensures confidentiality of customer information
Post Office Manager
Shoppers Drug Mart
Calgary, AB
10.2018 - 02.2020
- Ensures Post Office staff demonstrate superior customer service behavior
- Conducts disciplinary procedures up to and including termination, with approval of Front store Manager
- Trains employees and provides on-going coaching and feedback regarding postal sales
- Completes and conducts performance reviews for postal outlet staff
- Ensures sales maximized through developing effective sales techniques
Cashier
Shoppers Drug Mart
Calgary, AB
09.2017 - 03.2018
- Helped customers complete purchases, locate items, and join reward programs to promote loyalty, satisfaction, and sales numbers
- Restocked, arranged, and organized merchandise in front lanes to drive product sales
- Processed POS transactions, including checks, cash and credit purchases or refunds.
Banquet Server and Porter
Radisson Toronto East
Toronto, ON
01.2016 - 08.2017
- Meeting with different types of clients
- Serve customers in a professional manner and fulfill their requirements
- Worked as a team to achieve objectives timely and efficiently.
Marketing and Administrative Assistant
Desjardins Financial Services Inc
Mississauga, ON
05.2016 - 08.2016
- Administrative paperwork for mutual fund and life insurance
- Marketing strategies for mutual funds and insurance
- Contacting mutual fund and life insurance companies for client’s information.
Education
Post Graduate Diploma - Financial Planning and wealth management
Lambton College
09.2016
Bachelor of Commerce - Accounting
University Of Kerala
08.2014
Skills
- Customer service-oriented
- Reliable and punctual
- Good team player
- Positive and friendly
- Leadership
- Knowledge in MS office
- Detail-oriented
- Training development aptitude
- Money handling abilities
- Telephone etiquette
- Excellent written and oral communication
- Sales expertise
- POS systems expert
- Administrative support
Timeline
Post Office Manager
Shoppers Drug Mart
03.2021 - Current
Post Office Manager
Shoppers Drug Mart
10.2018 - 02.2020
Front Store Supervisor
Shoppers Drug Mart
04.2018 - 09.2018
Post Office Clerk
Shoppers Drug Mart
10.2017 - 09.2018
Cashier
Shoppers Drug Mart
09.2017 - 03.2018
Marketing and Administrative Assistant
Desjardins Financial Services Inc
05.2016 - 08.2016
Banquet Server and Porter
Radisson Toronto East
01.2016 - 08.2017
Post Graduate Diploma - Financial Planning and wealth management
Lambton College
Bachelor of Commerce - Accounting
University Of Kerala
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