Jacob Whittock
Newmarket,ON
Summary
Seasoned collaborator experienced in meeting needs, improving processes and exceeding requirements in team environments. Diligent worker with strong communication and task prioritization skills.
Overview
8
8
years of professional experience
Work History
Heart Rhythm Data Analyst
Southlake Regional Health Centre
01.2023 - Current
- Proficiently managing and summarizing large, daily updated datasets for interdisciplinary hospital committees
- Implemented robust quality control measures to minimize errors and improve the reliability of analytical outputs. Found underfunded procedures totaling close to seven hundred thousand dollars
- Offering scheduling, referral management, and customer service support in a fast-paced, collaborative environment
- Demonstrating expertise in Microsoft Office and acquiring knowledge in healthcare software like Meditech, WTIS, and Cerebrum.
- Enhanced business efficiency by identifying trends and patterns in complex datasets.
Care Coordinator
CBI Home Health
01.2022 - 01.2023
- Enhanced conflict resolution skills by addressing issues promptly
- Proficiently used Alayacare scheduling software for managing weekly schedules for two hundred clients and fifty staff
- Delivered compassionate customer service, advocating for clients with healthcare stakeholders.
- Improved communication among healthcare providers, streamlining the coordination of services for patients.
- Managed patient caseloads effectively, ensuring timely follow-up and appropriate interventions.
Sales Manager
The Shoe Company
05.2016 - 05.2021
- Increased sales revenue by developing and implementing effective sales strategies.
- Built long-lasting client relationships through excellent customer service and consistent relationships.
- Led a successful a ten person sales team by providing motivational coaching and performance-based incentives.
- Streamlined sales processes for improved efficiency, resulting in twenty five percent increase in conversion rates.
Education
Medical Terminology Certificate - Allied Healthcare
Michener Institute of Education At UHN
Toronto, ON01.2021
BSC - Public Health and Psychology
University of Toronto
Toronto, ON05.2020
Skills
- Project management
- Public Speaking
- Problem solving
- Microsoft Excel (Vlookup, Pivot Tables)
- Report Writing
- Database Maintenance
- Attention to Detail
- Sales
- Time management
- Customer Relations
- Calm Under Pressure
- Clerical Support
Accomplishments
Public speaking competition award winner
References
References available upon request.
Timeline
Heart Rhythm Data Analyst
Southlake Regional Health Centre
01.2023 - Current
Care Coordinator
CBI Home Health
01.2022 - 01.2023
Sales Manager
The Shoe Company
05.2016 - 05.2021
Medical Terminology Certificate - Allied Healthcare
Michener Institute of Education At UHN
BSC - Public Health and Psychology
University of Toronto
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