Jacob Turley

• Conducted market research to identify potential clients and business opportunities.
• Achieved consistent revenue growth through targeted outreach and follow-up strategies.
• Generated additional sales opportunities with upselling and cross-selling techniques.
• Consistently met or exceeded quotas by implementing strategic sales plans and effective time management.
• Conducted product demonstrations to educate customers on features, benefits, and competitive advantages.

Conducted surface preparation tasks, including cleaning and sanding, to optimize epoxy adhesion.

• Collaborated with team members to execute project timelines and maintain production schedules.
• Inspected finished products for quality assurance, identifying defects and ensuring compliance with industry standards.
• Monitored inventory levels of materials, facilitating timely replenishment for uninterrupted operations.
• Delivered high-quality finishes by utilizing advanced equipment and tools for precision epoxy applications.
• Reduced material waste with precise measurements and efficient use of resources during projects.
• Achieved smooth, even surfaces through diligent preparation work including sanding, filling gaps, and cleaning areas prior to application.
• Collaborated with colleagues to complete complex projects, requiring seamless coordination of multiple tasks.
• Streamlined epoxy application processes for enhanced durability and long-lasting results.

• Developed business strategies to enhance customer acquisition and retention.
• Managed daily operations, ensuring efficient workflow and service delivery.
• Executed marketing campaigns across social media platforms to increase brand visibility.
• Established vendor relationships to optimize supply chain processes and reduce costs.
• Provided exceptional customer service, resolving issues and enhancing satisfaction levels.
• Established strong customer relationships through excellent communication and attentive service.
• Implemented efficient systems for inventory management, order processing, and shipping logistics.
• Mastered conflict resolution, maintaining harmonious internal relationships and ensuring focus on common goals.

• Assisted in installation of various systems and equipment, ensuring adherence to safety protocols.
• Learned operation of hand tools and power equipment for efficient installation processes.
• Collaborated with team members to streamline workflows during installation projects.
• Gained knowledge of industry standards and procedures to support effective installations.
• Maintained cleanliness and organization of work areas to enhance safety and efficiency.
• Supported inventory management by tracking materials needed for installation tasks.
• Enhanced customer satisfaction by providing timely and accurate installations.

• Provided technical support to end-users via phone, email, and chat channels.
• Diagnosed and resolved hardware and software issues efficiently.
• Documented troubleshooting steps and solutions in knowledge base for future reference.
• Collaborated with cross-functional teams to escalate complex issues effectively.
• Monitored ticketing system for timely response and resolution of user requests.
• Supported remote workers with seamless technology integration, enabling productivity and effective communication across dispersed teams.
• Used ticketing systems to manage and process support actions and requests.
• Reduced wait times for support by streamlining ticket management processes and prioritizing high-impact issues.