Jacob Segin
Cambridge,ON
Summary
Collaborative leader with proven success in relationship building and process improvement across diverse industries. Expertise in managing high-pressure environments while enhancing customer satisfaction and community engagement. Proficient in operational leadership, team development, and service optimization.
Overview
4
4
years of professional experience
Work History
Destruction Coordinator
Crossing All Bridges Learning Center / Shredding Barriers
Brantford, ON
01.2025 - Current
- Lead daily operations, such as scheduling of pickups, keeping up with market demands and trends, staff supervision.
- Serve as the primary point of contact for clients, managing contracts and pickup projects and ensuring exceptional customer service, regulatory compliance, and satisfaction with I-Sigma regulations and guidelines.
- Acted as main liaison for customer accounts building strong relationships to ensure satisfaction and retention.
- Oversee shredding and destruction processes, ensuring confidentiality and secure disposal.
- Maintain accurate financial records, including accounts receivable and payable.
- Provide regular activity and results reports to senior management.
- Supervise employee training programs, ensuring safety and effective equipment use.
Community Centre Rental Coordinator
Branlyn Community Centre, City of Brantford
09.2021 - Current
- Managed rental contracts and facility cleanliness while overseeing communications with clients.
- Enhanced center reputation through timely, high-quality service delivery.
- Supervised staff and collaborated with departments to maximize facility utilization.
- Fostered positive community relationships, resulting in repeat business and increased satisfaction.
- Served as primary point of contact for both internal and external customers.
Septic Service Technician
Cromar Environmental
03.2024 - 12.2024
- Conducted repairs and maintenance on water treatment systems throughout Ontario.
- Replaced pumps, motors, and floats to meet Ontario Waste Water guidelines.
- Documented daily inspection results and service reports for compliance tracking.
- Cultivated strong customer relationships through effective communication practices.
- Managed sales of pumps, floats, and associated services to maximize revenue.
- Maintained upkeep of shop and vehicle to ensure operational readiness.
Admissions Counsellor (3-month Contract)
Redeemer University
01.2024 - 03.2024
- Increased enrollment by participating in college fairs and organizing open houses.
- Provided personalized support to applicants throughout the admissions process.
- Delivered engaging presentations to prospective students at off-campus events.
- Reviewed scholarship applications and ensured equitable distribution of awards.
- Developed strong relationships with high schools to promote the university.
Occasional Teacher
Waterloo Region District School Board
06.2022 - 05.2023
- Supported student learning through proactive strategies and positive reinforcement.
- Utilized diverse teaching methods and activities to engage students.
- Fostered social, mental, and physical development in students through interactive lessons.
- Integrated cultural awareness into lessons to promote inclusivity.
- Collaborated with colleagues to meet educational goals.
Education Coordinator (Summer Position)
Slate Church
05.2021 - 09.2021
- Designed engaging content for small group discussions and coordinated successful program launches.
- Collaborated with cross-functional teams to establish feedback mechanisms and drive improvements.
- Managed logistics for Alpha course, including leader recruitment and training initiatives.
- Produced resources to enhance discussion and foster engagement among families and students.
Education
Bachelor of Arts - Community Studies, Minor in Psychology
Cape Breton University
Sydney, NS04.2020
Skills
- Community Relationship Building
- Operational Management and Multitasking
- Customer Service & Client Relations
- Group and Individual Instruction
- Program Development & Coordination
- Customer retention
Languages
English
Native or Bilingual
Timeline
Destruction Coordinator
Crossing All Bridges Learning Center / Shredding Barriers
01.2025 - Current
Septic Service Technician
Cromar Environmental
03.2024 - 12.2024
Admissions Counsellor (3-month Contract)
Redeemer University
01.2024 - 03.2024
Occasional Teacher
Waterloo Region District School Board
06.2022 - 05.2023
Community Centre Rental Coordinator
Branlyn Community Centre, City of Brantford
09.2021 - Current
Education Coordinator (Summer Position)
Slate Church
05.2021 - 09.2021
Bachelor of Arts - Community Studies, Minor in Psychology
Cape Breton University