Jacob Robinson
Sacramento
Summary
Results-driven Operations and Logistics Leader with over 10 years in adventure travel and outdoor program management. Expertise in expedition logistics, fleet and equipment management, and risk mitigation, ensuring safe and high-quality guest experiences. EMT-certified with a proven ability to oversee multi-state trip portfolios and guide staff development in remote environments.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Operations Manager
Wildland Trekking / Intrepid Travel
02.2023 - Current
- Achieved operational excellence by managing travel program budgets and controls.
- Ensured compliance with CUA regulations across various land management agencies.
- Streamlined fleet operations through effective maintenance scheduling and tracking.
- Coordinated medical responses, providing 24/7 emergency coverage and crisis management.
- Enhanced trip quality through collaboration with outfitters and guides.
- Improved safety protocols by analyzing incident data for operational efficiency.
Backpacking Guide
Wildland Trekking
01.2016 - Current
- Led multi-day wilderness expeditions ensuring safety and guest satisfaction.
- Taught navigation, wilderness skills, and Leave No Trace ethics.
- Managed permits, food planning, gear distribution, and itineraries.
- Responded to medical incidents using EMT training.
Program Manager, California Branch
Wildland Trekking / Intrepid Travel
03.2017 - 02.2023
- Directed branch operations including permits, staffing, scheduling, and training.
- Supervised warehouse operations, gear inventory, and pre/post trip logistics.
- Managed fleet logistics supporting multiple concurrent trips.
- Conducted risk assessments, safety audits, and incident reviews.
- Trained and mentored guides on policies, emergency response, and LNT principles.
Education
Associate of Applied Science -
Washtenaw Community College
Ann Arbor, MI06-2005
Skills
- Trip Logistics & Planning
- Staff Leadership & Training
- Fleet & Equipment Management
- Risk & Safety Management
- Emergency Response
- Permit & CUA Compliance
- Budgeting & Reporting
- MS Office Suite
- Proficient in Salesforce CRM
Certification
- Emergency Medical Technician (EMT)
- CPR / AED
- Leave No Trace (LNT)
Timeline
Operations Manager
Wildland Trekking / Intrepid Travel
02.2023 - Current
Program Manager, California Branch
Wildland Trekking / Intrepid Travel
03.2017 - 02.2023
Backpacking Guide
Wildland Trekking
01.2016 - Current
Associate of Applied Science -
Washtenaw Community College