Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Certification
Timeline
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Jacob Reszytniak

Hamilton,ON

Summary

Dynamic and adaptable professional with a background in legal assistance at the City Of Hamilton Building Division and extensive customer service experience. Excelled in legal document preparation and customer complaint resolution, enhancing customer loyalty and supporting enforcement processes. Skilled in written communication and time management, consistently delivering exceptional service and operational efficiency.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Legal Assistant Co-op

City Of Hamilton Building Division
01.2024 - Current
  • Supported Building Inspectors in all phases of enforcement such as assisting with the preparation of court briefs or Orders to Comply.
  • Assisted with the drafting and review of documents and policies related to enforcement.
  • Inputted and retrieved data and generated reports/searches from computer based information systems.
  • Assisted with the upkeep and maintenance of files, creating new files, organizing contents of existing files and purging of same.

Customer Service Cashier

Fortinos
12.2020 - Current
  • Resolved customer complaints with professionalism and empathy, resulting in increased customer loyalty.
  • Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
  • Utilized POS system to handle customer cash and credit card transactions.
  • Processed refunds and exchanges in accordance with company policy.

Cashier

Mohawk College
09.2022 - 10.2023
  • Used POS system to enter orders, process payments and issue receipts.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Restocked and organized merchandise in front lanes.
  • Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.

Education

Diploma - Police Foundations

Mohawk College of Applied Arts And Technology
Hamilton, ON
04-2025

High School Diploma -

St Thomas More Catholic Secondary School
Hamilton, ON
06-2021

Skills

  • Customer service excellence
  • Written and verbal communication
  • Fast Learner
  • Legal/Court Processes
  • Legal Document Preparation
  • Time management skills

Accomplishments

  • Black Belt in Karate.
  • Participated in Mohawk Math Competition in 2018.
  • HWDSB Citizenship Award 2015.
  • Junior and Senior Football Team at St Thomas More winning 3x city championships, 1x OFSAA championship, 2x #1 Team in Canada.

Languages

English
Native or Bilingual

Certification

  • First Aid Certification
  • CPR Level C
  • Smartserve

Timeline

Legal Assistant Co-op

City Of Hamilton Building Division
01.2024 - Current

Cashier

Mohawk College
09.2022 - 10.2023

Customer Service Cashier

Fortinos
12.2020 - Current

Diploma - Police Foundations

Mohawk College of Applied Arts And Technology

High School Diploma -

St Thomas More Catholic Secondary School

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Jacob Reszytniak