Jacob Ngigi
Network engineer
Toronto,ON
Summary
I have developed a strong foundation in computer hardware, software, and networking. Innovative IT Support Specialist with experience in selecting and setting up diverse technical equipment. Strong written and oral communication skills resulting in knowledgeable, satisfied customers. Excellent instructional and problem-solving skills reduce concerns related to new technology.
Overview
3
3
years of professional experience
4
4
years of post-secondary education
Work History
IT Support Specialist
Ampath
Eldoret , Kenya
05.2020 - 10.2023
- Provided Tier 1 IT support to non-technical internal users through desk-side support services.
- Used ticketing systems to manage and process support actions and requests.
- I assisted customers in identifying issues and explained solutions to restore service and functionality.
- Loaded software, granted permissions, and configured hardware for new employees as part of the onboarding process.
- updated and replaced outdated drivers and software for computers and office machines.
• Developed detailed maintenance schedules for screening equipment to maximize equipment lifetimes.
IT Technician
Freelancer
Eldoret , Kenya
01.2022 - 10.2022
- Explained technical information in clear terms to non-technical individuals to promote better understanding.
- Maintained office PCs, networks, and mobile devices.
- Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
- Established, repaired, and optimized networks by installing wiring, cabling, and devices.
- Linked computers to networks and peripheral equipment.
- Tested and installed motherboards, processors, and graphics cards on desktops and laptops for corporate staff.
Education
Apprenticeship - Web And Graphic Design
07.2023 - 10.2023
- Applied knowledge of JavaScript and object-oriented programming to create successful designs.
- Built website interfaces with HTML and CSS.
Diploma - Information Technology
01.2015 - 11.2018
I developed Problem-Solving Skills by completing hardware problems and fixing Computer networks, which led to Smooth network Coverage at the school Laboratory
Skills
Hardware upgrades
Timeline
Center For Young Black Professions - Apprenticeship, Web And Graphic Design
07.2023 - 10.2023
IT Technician - Freelancer
01.2022 - 10.2022
IT Support Specialist - Ampath
05.2020 - 10.2023
Eldoret Polythechnic - Diploma, Information Technology
01.2015 - 11.2018
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