Jacob Hoppe
Lakeside
Summary
Knowledgeable and dedicated customer service professional with extensive experience in retail electronics industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Customer Service Representative
InMotion Entertainment/Marshall Retail Group
01.2024 - Current
- Having product knowledge for all products sold in the store
- Meeting sales targets, and selling additional products like warranties
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Recorded accurate and efficient records in customer database.
- Maintained current knowledge of evolving changes in marketplace.
- Stayed current on company offerings and industry trends.
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
- Achieved or exceeded company-defined sales quotas.
- Promoted conversion of casual shoppers into customers through product knowledge and product solutions to meet customer needs.
- Met with customers to discuss and ascertain needs, tailored to each customer.
- Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
- Informed customers of promotions to increase sales productivity and volume.
- Presented professional image consistent with company's brand values.
Education
High School Diploma -
River Valley Charter School
06.2022
Skills
- Service upselling
- Product education
- Product promotion
- Courteous demeanor
- Sales closing
- Money handling
- Client relations
- Verbal and written communication
- Punctuality and reliability
- Staff training
- Grammar
- Office equipment proficiency
- Product knowledge
- Customer service
- Communication skills
- Computer hardware/software troubleshooting
Certification
Google IT Support (Coursera), 10/01/22, Will be a dual cert with the CompTIA A+ once I can take that test
Timeline
Customer Service Representative
InMotion Entertainment/Marshall Retail Group
01.2024 - Current
High School Diploma -
River Valley Charter School
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