Jacob Clark
Langford
Summary
Jacob has a strong background in customer interactions and service solutions. Skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. He is an effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
3
3
years of professional experience
Work History
Line Cook and Cashier
McDonald's
06.2023 - 07.2024
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
- Collaborated with team members to maintain a clean and safe working environment, adhering to health and safety guidelines.
Customer Service Representative
City Centre Park
09.2021 - 04.2023
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Negotiated solutions with dissatisfied customers, turning potential negative reviews into positive testimonials.
- Investigated and resolved customer inquiries and complaints quickly.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
Education
Marketing - Business
Camosun College
04-2028
Belmont Secondary School
06-2024
Skills
- Collaborative Team Member
- Consistently On Time
- Driven to Achieve Goals
- Strong Communication Skills
- Committed Contributor
- Persistent Under Pressure
- Positive Attitude
- Professional Appearance
- Rapid Skill Acquisition
- Bilingual (French and English)
Certifications And Honors
Red Cross Emergency First Aid and CPR/AED-Level A
Education Extracurricular And Work Experience
- Belmont Secondary School, High School Diploma
- Camosun College, Business
- Football Player, Belmont Bulldogs
- Rugby Player, Belmont Bulldogs
- Customer Service Representative, City Centre Park
- Crew Member, McDonald's
Languages
English
Native or Bilingual
French
Professional Working
Timeline
Line Cook and Cashier
McDonald's
06.2023 - 07.2024
Customer Service Representative
City Centre Park
09.2021 - 04.2023
Marketing - Business
Camosun College
Belmont Secondary School
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