Judy Saulnier
Niagara Falls,ON
Summary
Dynamic hospitality professional with extensive experience in diverse environments, characterized by a friendly demeanour and exceptional interpersonal skills. Proven ability to communicate effectively and build rapport with a wide range of individuals, ensuring a welcoming atmosphere for guests and colleagues. Demonstrated capability to thrive independently and as part of a team, contributing to seamless operations and outstanding service delivery. Committed to fostering positive experiences through attentive service and a proactive approach to problem-solving.
Overview
35
35
years of professional experience
4
4
Certification
Work History
Lead Line Cook
50S Diner Restaurant
04.2025 - 11.2025
- Set up and prepare cooking supplies and workstations during opening and closing to maximize productivity.
- Prepared multiple orders simultaneously during peak periods with a high accuracy rate, maximizing customer satisfaction and repeat business.
- Followed the restaurant stock management schedule to monitor product freshness and rotate out old products.
- Prepared food items, such as meats, poultry, and fish, for frying.
- Developed strong teamwork skills by collaborating with other line cooks to maintain a smooth workflow during busy shifts.
- Participated in weekly meetings with kitchen staff to discuss operational improvements, menu changes, and employee performance evaluations.
- Grilled meats and seafood to customer specifications.
- Changed and sanitized cutting boards, benches, and surfaces between tasks to avoid cross-contamination.
Kitchen Manager/Server/Bartender Shift Manager
Queens Guard Restaurant
06.2023 - 04.2025
- Conducted daily checks of refrigerators and freezers to verify proper food storage, container labelling, and surface cleaning.
- Implemented innovative menu items that reflected current culinary trends, increasing both customer interest and repeat business.
- Achieved rapid ticket times during peak service hours by effectively managing workflow distribution across various stations.
- Maintained a clean and safe work environment, adhering to all health department regulations and guidelines.
- Consistently met or exceeded local health department inspection requirements through diligent adherence to safety protocols and maintaining thorough documentation records.
- Developed strong vendor relationships for consistent delivery of high-quality ingredients at competitive prices.
Server/Bartender Supervisor
Kelsey's Restaurant Bar And Grill
03.2020 - 2023
- Served food and beverages promptly, with a focus on customer needs.
- Bussed and reset tables to keep the dining room and work areas clean.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
Bartender/Server Shift Supervisor
Boston Pizza Restaurant
03.2015 - 09.2020
- Served high customer volumes during special events, nights, and weekends.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
- Assisted with staff training, sharing expertise in bartending techniques and customer service best practices.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
Education
Certification - Decontamination
Laurentian University
Sudbury, Ontario, Canada04.2002
Certification - Hospitality Management
Cambrian College
Sudbury, Canada04.1985
Skills
- Excellent interpersonal skills
- Collaborative team member
- Bilingual in English and French
- Highly motivated individual
- Excellent work ethic
- highly adaptable
Languages
English
Full Professional
French
Full Professional
Certification
Smart Serve
Food Handlers
First Aid
Aed experience
CPR