Summary
Overview
Work History
Education
Skills
Languages
Certification
Community Involvement
Timeline
Generic

Jacob Cheung

Ottawa,Canada

Summary

Energetic and friendly third-year Biology student at the University of Ottawa with hands-on experience in customer service and guest-facing roles. Proven ability to work in fast-paced environments while maintaining professionalism, flexibility, and a welcoming attitude. Seeking an opportunity to further develop customer service, teamwork, and communication skills in a dynamic work environment.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Janitor - Seasonal

Toronto Blue Jays
2023.04 - 2024.08
  • Guided guests with accurate directions and upheld a safe, hospitable environment.
  • Conducted regular cleaning and sanitization of high-traffic zones, including seating areas and food courts, to promote a safe environment.
  • Implemented waste disposal and recycling protocols to ensure a clean environment and adherence to compliance regulations.
  • Executed setup and post-event clean-up procedures, contributing to overall event success and operational efficiency.

Busser

Firkin on Danforth
2021.11 - 2022.08
  • Enhanced guest experience by promptly clearing tables and resetting dining areas for optimal service.
  • Executed thorough cleaning protocols for floors and surfaces to uphold hygiene standards during busy service periods.
  • Maintained cleanliness of dishes and kitchenware to support seamless back-of-house operations.
  • Created a welcoming atmosphere to enhance customer experience and satisfaction.

Education

High School Diploma -

Monarch Park Collegiate Institute
06.2023

Honours BSC - Biology

The University of Ottawa
06.2027

Skills

    Punctual

    Relationship building

    Custodial duties

    Trustworthy

Languages

English
Native or Bilingual
French
Limited Working

Certification

  • Smart serve Certificate – May, 2024 – May 2029
  • Bronze Cross – 2018

Community Involvement

  • YMCA Centre Island, Adventure and Leadership Camp Volunteer, 2017-07, Supervised and worked with children from ages 10 to 11 years old
  • Earl Beatty Community Centre, Volunteer instructor - Karate, 2015-12, 2018-12, Worked with children from ages 5-12 years old

Timeline

Janitor - Seasonal

Toronto Blue Jays
2023.04 - 2024.08

Busser

Firkin on Danforth
2021.11 - 2022.08

High School Diploma -

Monarch Park Collegiate Institute

Honours BSC - Biology

The University of Ottawa
Jacob Cheung