Jacob Cheung
Ottawa,Canada
Summary
Energetic and friendly third-year Biology student at the University of Ottawa with hands-on experience in customer service and guest-facing roles. Proven ability to work in fast-paced environments while maintaining professionalism, flexibility, and a welcoming attitude. Seeking an opportunity to further develop customer service, teamwork, and communication skills in a dynamic work environment.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Janitor - Seasonal
Toronto Blue Jays
2023.04 - 2024.08
- Guided guests with accurate directions and upheld a safe, hospitable environment.
- Conducted regular cleaning and sanitization of high-traffic zones, including seating areas and food courts, to promote a safe environment.
- Implemented waste disposal and recycling protocols to ensure a clean environment and adherence to compliance regulations.
- Executed setup and post-event clean-up procedures, contributing to overall event success and operational efficiency.
Busser
Firkin on Danforth
2021.11 - 2022.08
- Enhanced guest experience by promptly clearing tables and resetting dining areas for optimal service.
- Executed thorough cleaning protocols for floors and surfaces to uphold hygiene standards during busy service periods.
- Maintained cleanliness of dishes and kitchenware to support seamless back-of-house operations.
- Created a welcoming atmosphere to enhance customer experience and satisfaction.
Education
High School Diploma -
Monarch Park Collegiate Institute
06.2023
Honours BSC - Biology
The University of Ottawa
06.2027
Skills
Punctual
Relationship building
Custodial duties
Trustworthy
Languages
English
Native or Bilingual
French
Limited Working
Certification
- Smart serve Certificate – May, 2024 – May 2029
- Bronze Cross – 2018
Community Involvement
- YMCA Centre Island, Adventure and Leadership Camp Volunteer, 2017-07, Supervised and worked with children from ages 10 to 11 years old
- Earl Beatty Community Centre, Volunteer instructor - Karate, 2015-12, 2018-12, Worked with children from ages 5-12 years old
Timeline
Janitor - Seasonal
Toronto Blue Jays
2023.04 - 2024.08
Busser
Firkin on Danforth
2021.11 - 2022.08
High School Diploma -
Monarch Park Collegiate Institute
Honours BSC - Biology
The University of Ottawa