Open To Work
Jacob Bargeron
Torrance
Summary
Cyber Operations student skilled in providing technical support and maintaining network security. Proven ability in Python scripting and SQL analysis, enhancing user experience through effective troubleshooting and secure document management.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Help Desk/Document Management Clerk
United Financial Services
Marina del Rey
10.2022 - 12.2025
- Provided technical support to users through phone, email, and chat, resolving issues to enhance user experience.
- Diagnosed hardware and software issues across various operating systems, facilitating timely resolutions for users.
- Assisted in setting up new devices and software installations.
- Maintained secure digital/physical filing systems, ensuring accurate and efficient retrieval of documents.
- Supported access controls and versioning practices for sensitive documents.
- Performed routine audits and backups to support integrity and continuity.
FOH Server
StoneFire Grill
Torrance
09.2019 - 04.2020
- Provided prompt, precise service in high-volume setting to enhance customer satisfaction.
- Facilitated collaboration by clarifying objectives during peak periods to maintain service quality.
Education
B.A.S. - Cyber Operations (Cyber Engineering)
University of Arizona
Tucson, AZ05-2027
Skills
- Technical support
- Network troubleshooting
- Software installation
- Cybersecurity principles
- SQL analysis
- Python scripting
- Linux basics
- Cloud computing
- Teamwork
- Communication
Certification
Python and Data Certification
Projects
Global Career Accelerator - Data & Analytics, 09/25, 12/25, Analyzed NCAA football and enrollment datasets in Python to find trends and insights., Performed EDA on NYC public-school datasets using correlations and visualizations., Built Python programs with input validation and conditional logic., Evaluated web analytics for Grammy/Recording Academy sites to recommend improvements.