Jackson Coates
Kelowna,BC
Summary
I am a very passion and driven student, aiming at my CPA designation. I have always been motivated to get better and learn new things. My ability and experience with others and understanding people has been my biggest attribute in my career so far. I love accounting not only because of the challenge, but the ability to problem solve and work with numbers to help stakeholders. Because of this, I am dynamic and results-oriented professional with extensive experience in customer service and team collaboration, honed at the University of British Columbia-Okanagan Campus. Excelled in problem-solving and adaptability, significantly enhancing member satisfaction and retention. Proficient in Microsoft Excel and adept at creating positive, welcoming environments. Demonstrated ability to lead and train teams, driving operational excellence.
Overview
9
9
years of professional experience
Work History
Customer Service Representative
University of British Columbia-Okanagan Campus
09.2022 - Current
- Work with a diverse team to promote health and wellness across the University
- Selling fitness memberships by operating a POS system
- Developed inter-personal skills through interactions with members
- Properly managed cash-out reports
- Handled high-stress situations when members were not adhering to gym rules
- Assisting in hiring procedures, training of new employees every hiring cycle
Guest Services
Okanagan Golf Club
09.2022 - Current
- I was responsible for assisting members with anything that they needed, from cleaning their golf clubs and preparing power carts for them
- Building rapport with members and guests with compromising professionalism
- Greeted visitors upon their arrival, provided assistance when needed, and answered questions to build rapport and retention
- Trained new guest service representatives on company policies, ensuring a strong team environment and company values are understood by all
- Worked heavy machinary, including operating a tractor used to clean the driving range
- Promoting an encouraging environment, allowing everyone to feel welcome
Back Shop Coordinator
Penticton Golf and Country Club
08.2015 - Current
- I was responsbile for ensuring a great experience for golfers by proving exceptional service and addressing concerns promptly
- Managed a large golf club storage, responsible for inventory management and the organization of members golf equipment
- Building strong relationships with customers through friendly interactions and tailored recommendations based on individuals
- Used equipment such as tractors, power washers, and blowers to ensure the cleanliness of the golf course
- Maintained a clean and safe working environment by adhering to company policies
- Helped organize and set up company functions/tournaments
Education
BBA - Accountant
University of British Columbia-Okanagan Campus
Kelowna, BC04-2025
BBA - Management
Okanagan College
Penticton, BC06-2020
Skills
- Customer service
- Problem-solving
- Active listening
- Adaptability and flexibility
- Team collaboration
- Time management
- Microsoft Excel
Languages
English
Native or Bilingual
Timeline
Customer Service Representative
University of British Columbia-Okanagan Campus
09.2022 - Current
Guest Services
Okanagan Golf Club
09.2022 - Current
Back Shop Coordinator
Penticton Golf and Country Club
08.2015 - Current
BBA - Accountant
University of British Columbia-Okanagan Campus
BBA - Management
Okanagan College
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