Increased client satisfaction by providing personalized banking solutions and financial advice.
Branch Occupational Health and Safety Representative
Vice President
Middlesex-Huron Youth Rugby
03.2022 - Current
Sr. Boys Rugby Coach
Medway Highschool
03.2019 - Current
Western Mens Varsity Rugby
08.2018 - Current
Customer Experience Associate
Scotiabank
09.2023 - 11.2024
Facilitated positive interactions with clients while handling day-to-day transactions
Employed active listening skills to accurately understand customer concerns and address them effectively.
Identified clients with opportunities to deepen existing relationships and successfully referred them to Financial Advisors
Community Intern
Rugby Ontario
05.2023 - 06.2023
Provided rugby instruction in classrooms to various elementary and secondary school-aged children
partnered local rugby clubs with community organizations for fundraising and promotion.
Facilitated the growth in program enrolment at a grassroots level in rural communities
Tutor-Mentor
Tutorbright
12.2022 - 04.2023
Groundsworker
London Hunt and Country Club
09.2020 - 04.2023
Sales Associate
Journeys
11.2020 - 07.2021
Business Analyst
GBTEL Inc.
05.2020 - 08.2020
Luxury Suite Runner
Budweiser Gardens
01.2018 - 10.2018
Facilitated smooth communication between suite guests and team members, addressing any questions or concerns quickly and professionally.
Established a positive rapport with high-value guests through genuine interactions and attentive service, leading to increased guest satisfaction ratings within suites.
Contributed to successful event execution by adhering to strict timelines for food preparation and presentation.
Director, Commercial Card Solutions, Global Transaction Banking, North America at ScotiabankDirector, Commercial Card Solutions, Global Transaction Banking, North America at Scotiabank