Jackson Brophy
Calgary
Summary
Experienced 22-year-old student with a diverse background in education, volunteering, and work history. Possesses genuine enthusiasm for learning and embraces new opportunities to make a positive impact. Committed to personal growth and excellence, ready to contribute skills and knowledge to organizations that value continuous development and growth.
Overview
4
4
years of professional experience
Work History
Front End Service Clerk and E-Commerce Picker
Calgary Co-op
08.2021 - Current
- Resolved customer complaints with understanding, empathy and professionalism.
- Maintained clean and organized workspaces, contributing to a professional store appearance.
- Promoted a safe working environment by adhering to safety protocols and reporting any hazards observed in the workspace immediately.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Responded proactively and positively to rapid change.
- Developed highly empathetic, respectful workplace relationships and earned reputation for exceeding service standard goals.
- Trained new personnel regarding position operations.
Customer Service and Merchandise Stocker
Mark's
12.2020 - 09.2021
- Improved sales floor appearance through timely replenishment of products and regular maintenance.
- Improved store cleanliness by performing daily maintenance tasks, such as sweeping, mopping, and vacuuming.
- Maintained a clean and organized store environment for optimal customer experience and ease of locating merchandise.
- Greeted customers, identified needs and provided product advice.
- Reduced the spread of germs by sanitizing high-touch surfaces such as doorknobs and handrails.
- Supported waste management efforts by collecting trash, recycling materials, and disposing of them properly.
Education
Bachelor of Arts - Psychology, Minor in Sociology
St. Mary's University
Calgary, AB04-2026
High School Diploma -
Lord Beaverbrook High School
Calgary, AB06-2021
Skills
- Reliability and punctuality
- Empathy and patience
- Cleanliness and hygiene
- Maintaining customer confidentiality
Phone Numbers
587-586-4880
Languages
English
Native or Bilingual
Extra Training
Completed a bystander seminar offered by my school that focused on safely being an active bystander and helping vulnerable people when needed
Interests
- Committed to educating myself on vulnerable populations and looking to contribute to meaningful change
- Avid reader on a number of topics, particularly sociology
- I participate in a variety of outdoor recreational activities, from hiking to basketball
- Crafting and DIY Projects
Timeline
Front End Service Clerk and E-Commerce Picker
Calgary Co-op
08.2021 - Current
Customer Service and Merchandise Stocker
Mark's
12.2020 - 09.2021
Bachelor of Arts - Psychology, Minor in Sociology
St. Mary's University
High School Diploma -
Lord Beaverbrook High School
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