Jackilie Lacroix
Montreal,QC
Summary
Adaptable waitress deeply familiar with FOH and BOH operations. Hardworking collaborator with 12 years background providing exceptional customer service and food service to attain highest level of guest satisfaction.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Waitress
Brutopia
Montreal, QC
01.2023 - Current
- Maintained accurate cash handling practices while efficiently serving customers.
- Recommended and served alcoholic beverages to patrons during high-volume shifts.
- Welcomed guests with personable attitude and brought beverage orders while reviewing menu options.
Breakfast Waitress
L'Evidence
Montreal, Quebec
04.2024 - 11.2025
- Collaborated with kitchen staff to ensure timely preparation and delivery of orders.
- Provided excellent customer service by addressing any complaints or concerns promptly.
- Relayed orders to service bar and kitchen via point-of-sale register system.
Breakfast Waitress
Allo Mon Coco
Montreal, QC
04.2023 - 09.2023
- Communicated with guests about breakfast items available and politely answered questions.
- Monitored food and beverage levels and quickly replenished.
- Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.
- Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
Breakfast Waitress
Floyd's
Victoria, BC
05.2022 - 09.2022
- Greeted customers, answered questions and recommended specials to increase profits.
- Operated POS terminals to input orders, split bills and calculate totals.
- Displayed enthusiasm and knowledge about restaurant's menu and products.
Education
Some College (No Degree) - Culinary Level 1
Camosun College
Victoria, BCHigh School Diploma -
Highland Secondary
Comox, BC05.2010
Skills
- Dining customer service
- Point of Sale (POS) system operations
- High-volume dining
- Efficient service
- Effective customer upselling
- Menu memorization
Languages
English
Native/ Bilingual
French
Professional
Certification
- Serving It Right, Responsible Safe BC - 2022
References
Jeff - Brutopia - 514 - 393 9277
Camille - Allo Mon Coco - 413 - 398 7475
Timeline
Breakfast Waitress
L'Evidence
04.2024 - 11.2025
Breakfast Waitress
Allo Mon Coco
04.2023 - 09.2023
Waitress
Brutopia
01.2023 - Current
Breakfast Waitress
Floyd's
05.2022 - 09.2022
Some College (No Degree) - Culinary Level 1
Camosun College
High School Diploma -
Highland Secondary
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