Jackie Jaqueline Martinez
Riverside
Summary
Talented Accounts Receivable Specialist with several years' experience in financial services, collections and customer care management.
Knowledgeable, analytical, and personable with excellent problem solving skills and strengths in areas of credit and collections. Proven to improve workflow efficiencies while maintaining high standards in customer service.
Accomplished professional offering great communication and customer service skills. Reliable and dedicated when working alone or as part of team. Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
29
29
years of professional experience
Work History
Assistant Operations Supervisor/Loan Funder/Collection Customer Service Representative
A-L Financial Corp.
Ontario
06.1996 - 12.2024
- Auto finance, automobile, subprime, independent dealerships, franchise dealerships, running credit report. Income verification, VOEs, references, Dealertrack, RouteOne, and Defi.
- Led team of XX in daily operations, ensuring efficiency and productivity were maintained at optimal levels.
- Improved operational efficiency by optimizing and automating business processes.
- Kept records of employees' attendance and working hours for accurate calculation of billable cycle.
- Trained new employees on operational protocols, significantly reducing onboarding time.
Education
High School Diploma -
Rubidoux High School
Riverside, CA06-1993
Skills
- Standard operating procedures
- Customer relations
- Operations management
- Debt collection
- Skip tracing
- Insurance requirements
- Payment agreements
- Credit evaluations
- Customer relationship building
- Data entry proficiency
- Delinquent account management
- Operational efficiency
- Financial administration
- Customer relationship development
- Workload prioritization
- Employee engagement
- Team Training
- Staff supervision
Languages
English
Professional
Spanish
Professional
References
Rob Lobel owner Corp. office 714-479-1311
Mayra Beltran 951-258-9728
Imelda Samayoa 626-941-4513
John Lobel 949-244-6235
Keywords:
Automotive, Auto Finance
Timeline
Assistant Operations Supervisor/Loan Funder/Collection Customer Service Representative
A-L Financial Corp.
06.1996 - 12.2024
High School Diploma -
Rubidoux High School
Similar Profiles
Ryan TilleryRyan Tillery
Bank Card Operations Manager at Synovus Financial CorpBank Card Operations Manager at Synovus Financial Corp
Ronide FleurantusRonide Fleurantus
Senior Campus Recruiter, Students & Grads at Capital One Financial CorpSenior Campus Recruiter, Students & Grads at Capital One Financial Corp
Abhay KhannaAbhay Khanna
Senior Vice President, Finance and Risk Data at Truist Financial CorpSenior Vice President, Finance and Risk Data at Truist Financial Corp
Robert BurkeRobert Burke
R.V. Detailer at Laguna R.V.R.V. Detailer at Laguna R.V.
Laura Flores OvandoLaura Flores Ovando
ASSISTED LIVING CAREGIVER at Vista Corona Senior LivingASSISTED LIVING CAREGIVER at Vista Corona Senior Living