Florian Duleroy
Dieppe
Summary
Motivated and safety-conscious commercial pilot with a Bachelor of mechanical Engineering from University of Quebec in Chicoutimi. Eager to bring strong technical expertise, a commitment to passenger safety, and a calm, professional demeanor to a dynamic airline team. Dedicated to continual learning and contributing to operational excellence in the aviation industry.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Enterprise Rent-A-Car
11.2022 - 05.2023
- Greeted customers warmly to set tone of customer experience and provide welcoming and friendly atmosphere.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
- Collected, arranged, and input information into database system.
- Learned and followed all organizational policies and procedures to maintain safe and professional working environments.
- Responded to customer questions via telephone and written correspondence regarding insurance benefits, provider contracts, eligibility, and claims.
- Opening and closing rental contracts
- Vehicle inspection
- Delivering vehicles for pick-up and returning customers
Mechanical Engineer Intern
Hydrep.Inc
05.2022 - 08.2022
- Wrote, reviewed and edited technical document in accordance with template requirements.
- Developed cost estimates and project specifications for proposals.
- Evaluated vendor proposals for equipment procurement, selecting optimal solutions based on performance requirements.
- Achieved successful project outcomes by maintaining accurate documentation and meeting strict deadlines.
Customer Service Representative Reprography
Bureau En Gros
09.2019 - 01.2022
- Customer reception and cash register management - Order printing
- Document Lamination - Business cards design
- Management of PUROLATOR and FEDEX package arrivals and departures
Education
Bachelor of Science - Mechanical Engineering
University of Quebec in Chicoutimi - UQAC
Chicoutimi, QC06-2024
Skills
- Standard operating procedures
- Emergency procedures
- Instrument flight rules
- Multi-engine proficiency
- Navigation systems
- Takeoff and landing techniques
- In-flight decision making
- Problem-solving capacity
- Weight and balance calculations
- Flight data monitoring
- Teamwork skills
Languages
English
Full Professional
French
Native or Bilingual
Certification
- TC Class 1 Medical Certificate
- PPL
- Night Rating
- CPL
- Instrument Rating
- Multi-Engine Land (MEL) Rating
- ATPL frozen
Interests
- Drone Piloting
- Video Gaming
- Adventure Travel
Timeline
Customer Service Representative
Enterprise Rent-A-Car
11.2022 - 05.2023
Mechanical Engineer Intern
Hydrep.Inc
05.2022 - 08.2022
Customer Service Representative Reprography
Bureau En Gros
09.2019 - 01.2022
Bachelor of Science - Mechanical Engineering
University of Quebec in Chicoutimi - UQAC
Summary of Qualifications
- Ability to remain calm and composed in stressful situations, maintaining a professional demeanor.
- Committed to ongoing professional development and staying updated with industry advancements.
- Strong work ethic and dedication to providing exceptional service to passengers and the airline.
Flight Training
- Private Pilot License (PPL) obtained in France and converted in Canada, Exact Air - St Honoré, QC (2021)
- Commercial Pilot License (CPL), MFC - Moncton, NB (2025)
- Instrument Rating (IR), MFC - Moncton, NB (2025)
- Airline Transport Pilot License frozen, MFC -Moncton, NB (2025)
Professional Skills
Aviation Principles, Regulations and Procedures:
- Achieved a 88% pass rate for the Private Pilot License (PPL) examination and the Commercial License (CPL) examination .
- Aided in flight preparations, including aircraft inspections and preflight checks.
- Conducted routine flight operations and ensured compliance with safety regulations.
Problem-solving and Decision-making Skills:
- Communicated effectively with air traffic control
- Demonstrated proficiency in managing aircraft systems and responding to emergencies.
Adaptability and Quick Learning Ability:
- Successfully adapted to dynamic work environments and changing priorities, effectively managing time and resources to meet deadlines.
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