Jackie Cicchini
Mississauga,ON
Summary
Seasoned Operations Manager and talented leader with over 15 years of experience applying exceptional planning, organizing and leadership skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success.
Skilled in working under pressure and adapting to new situations and challenges that may arise. Bring a positive and motivated attitude to continuous leaning and growth.
Overview
18
18
years of professional experience
Work History
Creative Director
LA Decors
09.2022 - Current
- We provide decor for our clients special day from baby showers, baptism, birthdays, engagements, bridal showers, weddings, graduation, work events, new years parties etc
- Elevated company reputation through consistent delivery of high-quality creative content.
- Monitored progress of projects, keeping on schedule and within budget.
- Bring the clients vision to life
- Capture photos and videos of end product for our social media and website
- Provide exceptional customer service from start to finish
- Connect and build relationships with vendors, halls etc
Sub Contracted Photographer & Videographer
Self-employeed
07.2020 - Current
- Real estate photography, videography, drone footage, matterport, agent intros, Instagram reels etc
- Digitally edited photos to enhance appearance.
- Delivered high-quality images under tight deadlines, d
- Took photos from different angles and perspectives to capture perfect images.
- Developed strong relationships with clients through clear communication and professionalism.
- Photographed high-quality images for various print and digital projects.
- Collaborated with clients to understand their vision, ensuring the final product met or exceeded expectations.
- Optimized workflow efficiency by implementing photo editing software tools like Lightroom and Photoshop.
- Continuously improved technical skills by staying updated on industry trends and new equipment.
- Assisted clients with creative ideas for photography needs.
Operations Manager
LA Fitness
03.2007 - 06.2020
- Responsible for the training of new Operations managers which included traveling to various clubs in different cities
- Responsible for operations staff which included front desk, janitorial, and kids klub. Interviewing, hiring, training, terminate
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Daily club reconcile and bank deposit, membership renewals, collection calls, EFT updates, new membership sales
- Developed and maintained relationships with external vendors and suppliers.
- Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
- Oversaw facility maintenance, ensuring optimal functionality of equipment and infrastructure at all times.
- Facilitated smooth collaboration between departments through clear communication channels.
- Championed safety protocols to maintain a secure working environment, reducing workplace accidents significantly.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Assisted the other club managers with their daily tasks, issues, concerns and team
Education
High School Diploma -
Notre Dame Secondary School
Brampton 06-2001
Skills
- Strategic Thinking
- Team Leadership
- Customer Service
- Staff Training
- Staff Management
- Employee Motivation
- Customer Retention
- Deadline-oriented
- Team Development
- Design leadership
- Creative positioning
- Self Motivation
- Professionalism
Languages
English
Full Professional
Interests
- Gym Workouts
- Passionate about balancing physical health with mental and emotional wellness
- Mindfulness Practices
- Hiking
- Rock Climbing
- Adventure Travel
Timeline
Creative Director
LA Decors
09.2022 - Current
Sub Contracted Photographer & Videographer
Self-employeed
07.2020 - Current
Operations Manager
LA Fitness
03.2007 - 06.2020
High School Diploma -
Notre Dame Secondary School
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