Jace Llamas
Fullerton,CA
Summary
Dynamic Executive Operations and Administrative Professional with over three years of experience driving efficiency and effectiveness in fast-paced property management environments. Expertise includes executive support, operations coordination, compliance, project management, HR administration, reporting, and process improvement. Recognized for adeptly managing competing priorities while leading administrative teams, enhancing operational workflows, and safeguarding confidentiality in support of executive decision-making. Results-driven individual dedicated to delivering high-quality outcomes and fostering collaboration, with a proven ability to streamline processes and adapt seamlessly to evolving challenges.
Overview
8
8
years of professional experience
Work History
Executive Assistant | Operations Coordinator
Beach Front Property Management
05.2023 - Current
- Provide executive-level support to regional leadership overseeing multiple residential portfolios.
- Manage complex executive calendars, coordinate high-priority meetings, and resolve scheduling conflicts while balancing competing deadlines.
- Supervise and mentor 5 Administrative Assistants, improving communication, accountability, and operational consistency.
- Prepare executive agendas, dashboards, scorecards, operational reports, and presentation materials for leadership meetings.
- Track vacancy, delinquency, compliance, leasing, and portfolio performance metrics to support executive decision-making.
- Coordinate cross-functional initiatives involving Accounting, Leasing, Maintenance, Property Management, and Operations teams.
- Support HR and administrative initiatives, documentation, onboarding coordination, and confidential personnel matters.
- Manage expense reconciliation, administrative records, and compliance documentation with exceptional attention to detail.
- Maintain strict confidentiality while supporting executive leadership on sensitive business matters.
Guest Service Agent
Quality Inn
07.2021 - 05.2023
- Delivered exceptional customer service by promptly addressing guest inquiries and resolving issues.
- Managed front desk operations, ensuring smooth check-in and check-out processes for all guests.
- Coordinated room assignments and maintained accurate reservation records using hotel management software.
- Trained new staff on standard operating procedures, enhancing team performance and service quality.
- Collected room deposits, fees, and payments.
- Assisted guests with reservations, modifications, and cancellations to meet their travel needs.
- Handled cash transactions accurately, balancing daily reports at the end of each shift.
- Created welcoming and comfortable environment for guests.
- Handled customer complaints to satisfy and retain guests.
Sales Associate
Kohl's
08.2020 - 07.2021
- Provided exceptional customer service, ensuring a positive shopping experience for all patrons.
- Assisted in merchandising products to enhance store presentation and drive sales.
- Managed inventory levels, conducting stock checks and replenishing items as needed.
- Trained new team members on company policies and procedures to ensure compliance.
- Implemented best practices for loss prevention, contributing to reduced shrinkage rates in-store.
- Collaborated with team members to achieve monthly sales targets.
- Organized in-store promotions and events to increase foot traffic and drive additional sales opportunities.
Sales Associate
Goodwill of Orange County
05.2019 - 06.2020
- Led initiatives to streamline checkout processes, improving transaction efficiency for customers.
- Analyzed sales trends to optimize product placement and promotional strategies effectively.
- Mentored junior associates, fostering professional development and teamwork within the department.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Prepared merchandise for sales floor by pricing or tagging.
- Answered customer questions about sizing, accessories, and merchandise care.
Hotel Associate
PetSmart Pet Hotel
01.2019 - 04.2019
- Assisted in daily operations, ensuring pet safety and comfort during stays.
- Maintained cleanliness of facilities, adhering to sanitation protocols and best practices.
- Provided exceptional customer service, addressing client inquiries and concerns effectively.
- Supported team members in coordinating activities for pets, fostering a positive environment.
- Collaborated with staff to implement enrichment activities that promote pet well-being and engagement.
Education
Associate Degree - Psychology
Fullerton College
Fullerton, CA01-2022
General Studies -
San Francisco State University
San Francisco, CA01-2019
Skills
- Microsoft Excel
- Word
- Outlook
- Teams
- Google Workspace
- Yardi
- AppFolio
- RentCafe
- Adobe Acrobat
- Zoom
- Canva
- Paylocity
- Executive support
- Administrative support
- Office management
- Customer service
- Expense reporting
- Scheduling
- Database management
- File organization
- Staff management
- Phone etiquette
- Microsoft office
- Team coordination
- Documentation and recordkeeping
Awards
Presidential Club Letter – Vector Marketing
Timeline
Executive Assistant | Operations Coordinator
Beach Front Property Management
05.2023 - Current
Guest Service Agent
Quality Inn
07.2021 - 05.2023
Sales Associate
Kohl's
08.2020 - 07.2021
Sales Associate
Goodwill of Orange County
05.2019 - 06.2020
Hotel Associate
PetSmart Pet Hotel
01.2019 - 04.2019
Associate Degree - Psychology
Fullerton College
General Studies -
San Francisco State University