Jacalyn Cook
Port Hope,ON
Summary
Dedicated Office Administrator/Mortgage Agent and Dance Instructor with a proven track record at Mortgage Intelligence. Excelled in customer engagement and administrative support, enhancing customer satisfaction and streamlining office operations. Skilled in teamwork and computer applications, adept at fostering positive relationships and efficient file management.
Overview
18
18
years of professional experience
Work History
Office Administrator/Mortgage Agent
Mortgage Intelligence
10.2009 - Current
- Interacted with customers by phone, email, or in-person to provide/collect information.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained electronic and paper filing systems for easy retrieval of information.
- Coordinated communications, financial processing, registration, compliance, and other administrative functions.
- Increased customer satisfaction through professional handling of inquiries and prompt resolution of issues.
Dance Instructor/Choreographer
Spotlight DanceWorks Inc.
09.2006 - Current
- Planned routines for recitals and performances.
- Fostered a supportive learning environment by promoting positive reinforcement and constructive feedback.
- Created healthy and safe learning environment for all students by implementing class rules and promoting mutual respect and gentle discipline.
- Worked in team-based environment to uphold quality and continuity of service to clients.
- Communicated with students and parents in person, via email, and by phone to resolve issues and answer questions.
- Maintained open communication channels with parents, providing regular updates on their child''s progress and addressing any concerns promptly.
Education
Level 2 Mortgage Agent - Mortgage Agent Level 2
Mortgage Professionals Canada
Toronto, ON03.2024
Advanced Legal Administration - Legal Administrative Studies
Durham College
Oshawa, ON06.2009
Skills
- Time Management
- Office Administration
- Administrative Support
- Database entry
- File Organization
- Customer Engagement
- Customer Relationship Management (CRM)
- File Maintenance
- Teamwork and Collaboration
- Computer Skills
- Telephone reception
- Scheduling appointments
Languages
English
Full Professional
Timeline
Office Administrator/Mortgage Agent
Mortgage Intelligence
10.2009 - Current
Dance Instructor/Choreographer
Spotlight DanceWorks Inc.
09.2006 - Current
Level 2 Mortgage Agent - Mortgage Agent Level 2
Mortgage Professionals Canada
Advanced Legal Administration - Legal Administrative Studies
Durham College
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