Mehrnoush Mestaghi
North Vancouver,Canada
Summary
Dynamic Office Administrator with a proven track record at Royal Blue Solutions, excelling in sales conversion and customer relationship building. Expert in CRM utilization and document processing, I enhance operational efficiency and client satisfaction through proactive communication and meticulous attention to detail. Committed to driving results in fast-paced environments.
Overview
16
16
years of professional experience
Work History
Office Administrator / Mortgage Assistant
Royal Blue Solutions
North Vancouver, British Columbia
01.2015 - Current
- Coordinated daily office operations, scheduling, and client intake to ensure smooth workflow
- Communicated with clients, lenders, and business partners
- Facilitated sales pipeline by collecting documents and conducting follow-ups with clients and partners
- Updated and maintained CRM systems and internal databases to ensure data accuracy and accessibility
Real Estate Administrative Assistant
Vanak Property Group
North Vancouver, British Columbia
01.2013 - 01.2015
- Coordinated property listings, showings, and open house scheduling to enhance visibility and attract prospective buyers
- Processed rent and office payments, actively monitoring accounts receivable to ensure timely collections
- Responded to tenant and property owner inquiries, providing timely assistance and resolving issues to maintain positive relationships
- Scheduled property maintenance and documentation
Mortgage Consultant
YES PROS Mortgage
North Vancouver, British Columbia
01.2010 - 01.2013
- Advised clients on mortgage products to enhance approval conversion rates
- Completed and submitted mortgage applications efficiently
- Gathered and organized client documents for timely processing
- Stayed updated on mortgage regulations and lending policies
Education
UBC Sauder School of Business
Vancouver, BC01.2008
Skills
- Sales Conversion
- Customer Relationship Building
- Office Administration
- Operations Support
- CRM
- Database Management
- Microsoft Office
- Document Processing
- Compliance Checks
- Office management
- CRM utilization
- Document organization
- Filing systems
- Customer communication
- Data entry
- Process optimization
- Client relations
- Regulatory compliance
- Problem solving
- Time management
- Team collaboration
- Attention to detail
- Managing office supply inventory
- Salesforce management
- Telephone reception
- Initiative taking
- Event coordination
- File maintenance
- Customer relationship management (CRM)
- Business administration
- Planning events
- Scanning and copying
- Ethics-focused
- Scheduling appointments
- Schedule and calendar management
- Meeting coordination
- Travel arrangements
- Document management
- Verbal communication
- Mail handling
- Travel coordination
- Staff management
- Business correspondence
- File organization
- Document scanning
- Word processing
- Financial services support
- Customer engagement
- Office administration
- Meeting planning
- Calendar management
- Leadership and supervision
- Complex Problem-solving
References
Available upon request
Languages
- English, Fluent
- French, Fluent
- Farsi, Fluent
Timeline
Office Administrator / Mortgage Assistant
Royal Blue Solutions
01.2015 - Current
Real Estate Administrative Assistant
Vanak Property Group
01.2013 - 01.2015
Mortgage Consultant
YES PROS Mortgage
01.2010 - 01.2013
UBC Sauder School of Business