Izabel Kovacs- Whitwell
St. Catharines,Ontario
Summary
Experienced retail keyholder with 10 years in customer service, cash handling, and team leadership. Most recently managed operations at a regulated cannabis retailer, gaining expertise in compliance, merchandising, and customer care. Known for creating engaging shopping experiences, training and supporting staff, and keeping daily operations organized and efficient. Adaptable, energetic, and ready to bring strong retail skills to any fast-paced, customer-focused environment.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Key Holder
Spiritleaf
02.2021 - 02.2025
- Managed daily cash handling procedures, ensuring accuracy in transactions and preventing losses due to discrepancies.
- Oversaw store operations by counting cash drawers, reviewing equipment management, and supervising staff.
- Resolved customer complaints professionally, resulting in increased customer satisfaction and loyalty.
- Increased store sales by creating visually appealing merchandise displays and product placements.
- Swept and mopped floor, wiped windows and fixtures after closing to maintain organized and tidy store.
Production Assistant
Tweed Farms
08.2020 - 10.2020
- Planted, cultivated and harvested various types of Cannabis in a team setting
- Propagated the Cannabis plants
- Plant maintenance (Trimming Cannabis and Cloning to create new plants)
- Maintained cleanliness and order in greenhouse, contributing to safe and efficient work environment.
Front Cash Supervisor
Food Basics
08.2015 - 08.2020
- Completed store opening and closing procedures
- Coached employees with methods for handling various aspects of sales, complicated issues and difficult customers
- Reduced transaction errors with thorough daily audits of cash drawers and regular monitoring of cashier performance.
- Supervised team workflow, including managing customer needs and delegating tasks to employees for optimal coverage
- Built positive relationships with customers to increase repeat business.
Cashier/Stocker
Shoppers Drug Mart
02.2018 - 01.2019
- Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Restocked and organized merchandise in front lanes.
- Worked flexible schedule and extra shifts to meet business needs.
Education
Greenhouse Technician Diploma - Environmental And Horticultural Studies
Niagara College
Niagara-on-the-Lake, ON06-2025
Skills
- Customer service & conflict resolution
- POS system operation & cash handling
- Merchandising, promotions & sales support
- Inventory monitoring & stock management
- Team collaboration, training & leadership
- Strong organization & attention to detail
Certification
- Cannsell Ontario Certification
- Smart Serve Ontario Certification
Timeline
Key Holder
Spiritleaf
02.2021 - 02.2025
Production Assistant
Tweed Farms
08.2020 - 10.2020
Cashier/Stocker
Shoppers Drug Mart
02.2018 - 01.2019
Front Cash Supervisor
Food Basics
08.2015 - 08.2020
Greenhouse Technician Diploma - Environmental And Horticultural Studies
Niagara College
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