Summary
Overview
Work History
Education
Skills
Timeline
Generic

Izabel Cates

CALGARY,AB

Summary

I am passionate with working with people. Five years of learning the best possible ways to give customer service across multiple jobs and volunteer projects taught me how to make a customer leave content. I work well independently, capable of staying on task and creating new ones for myself to stay busy. Incredibly results-driven and organized in any work environment.

I am looking for a permanent full-time job, hopefully in a front desk environment, I am open to learning new requirements such as apps or programs for jobs, among my current knowledge of certain programs.

Overview

4
4
years of professional experience

Work History

Supervisor

Cluck n' Cleaver
Calgary, Alberta
07.2025 - Current
  • Supervised day to day at a family-owned QSR restaurant. Serving handmade and homemade food. Excellent proficiency in WHMIS and Food Safety, as well and customer service.
  • Managed daily operations, conducted training and interviews for new hires, handled cash, opened and closed the store, controlled inventory, and upheld service standards.

Crew Member

Dairy Queen
Calgary, Alberta
05.2023 - 05.2024
  • Completed tasks of cash handling, order taking, food preparation, working with others, and cleanliness. Gave and focused on customer service.
  • Handled customer questions and resolved issues promptly.
  • Cleaned lobby, bathrooms, and areas of food preparation. Restocked before opening and closing.

Receptionist

RollFab
Rocky View County, AB
05.2022 - 01.2023
  • Politely greeted and instructed guests around the facility, Operated two lines with multiple calls per day with clientele and staff.
  • Maintained a clean and organized workspace and waiting area. Provided excellent customer service. Coordinated pickup and delivery of company and personal packages.
  • Scheduled appointments and coordinated meetings for staff and clients.
  • Assisted in filing and organizing documents to support administrative tasks.

Education

Academic Upgrading -

Southern Alberta Institution of Technology
Calgary, AB
08-2026

High School Diploma -

Centennial Highschool
Calgary, AB
06-2025

Skills

  • Food safety practices
  • WHMIS certification
  • Customer service
  • Cash handling
  • Inventory management
  • Cooking and serving
  • Team building
  • Employee training
  • Quality control
  • Front desk operations
  • Organization
  • Time management
  • Phone etiquette
  • Mail distribution
  • Goal oriented

Timeline

Supervisor

Cluck n' Cleaver
07.2025 - Current

Crew Member

Dairy Queen
05.2023 - 05.2024

Receptionist

RollFab
05.2022 - 01.2023

Academic Upgrading -

Southern Alberta Institution of Technology

High School Diploma -

Centennial Highschool
Izabel Cates