Iyanu Olatunji
Etobicoke,ON
Summary
Proven to enhance guest satisfaction and team productivity at Mr Biggs Bar & Grill through exceptional time management and customer service skills. Expert in maintaining composure under pressure, ensuring cleanliness, and mastering menu knowledge. Recognized for resolving complaints efficiently, contributing to repeat business and a positive dining experience.
Overview
8
8
years of professional experience
Work History
Serving Assistant
Mr Biggs Bar & Grill
09.2021 - 06.2023
- Maintained a clean and organized dining area for optimal guest experience.
- Served as an advocate for guest satisfaction by attentively listening to complaints or special requests and relaying them to the appropriate personnel for resolution.
- Demonstrated excellent time management skills while balancing multiple responsibilities during peak hours of operation.
- Increased overall team productivity by proactively identifying tasks that needed attention and addressing them without being asked.
Serving Staff Member
Rina's Diner
02.2015 - 08.2020
- Managed multiple tasks simultaneously while remaining calm under pressure, delivering an enjoyable dining experience for guests even during peak hours.
- Greeted arriving guests warmly at the door while managing waitlists effectively during peak hours.
- Received consistent positive feedback from guests for exceptional service, contributing to repeat business.
- Handled guest complaints professionally and promptly, ensuring a satisfactory resolution for all parties involved.
Education
Certificate of Catering Services - Catering
Rexdai Catering Services
Ondo, Nigeria04.2013
Skills
- Patience and Empathy
- Professional Attitude
- Food safety knowledge
- Maintaining Composure
- Food Preparation
- Order Taking
- Cleanliness standards
- Menu Memorization
- Table Setting
- Teamwork and Collaboration
- Customer Service
- Problem-Solving
- Time Management
Languages
English
Native or Bilingual
Timeline
Serving Assistant
Mr Biggs Bar & Grill
09.2021 - 06.2023
Serving Staff Member
Rina's Diner
02.2015 - 08.2020
Certificate of Catering Services - Catering
Rexdai Catering Services
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