Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Samantha Southwell

Whistler,BC

Summary

I am a Canadian citizen with accommodation. With over a decade of experience in the fast-paced world of hospitality, I have honed my abilities to manage high-pressure situations and create memorable experiences for guests. My passion for creating welcoming and efficient environments makes me a valuable asset to any team.

Overview

9
9
years of professional experience

Work History

Serving Assistant

Christine's
01.2024 - Current
  • Cleaned and maintained all areas of restaurant to promote clean image.
  • Checked on dining areas frequently to clean up spills, wipe down tables and restock stations.
  • Backed up servers by setting up trays and completing some food deliveries.

Serving Assistant

The Longhorn
11.2023 - Current
  • Served food and beverages promptly with focused attention to customer needs.
  • Cultivated warm relationships with regular customers.
  • Worked quickly, communicated with other staff and always looked for better ways of completing tasks to improve productivity and keep tables ready for incoming guests.
  • Reset and cleaned tables quickly to prepare for new customers.
  • Developed excellent relationships with managers and fellow team members to support team success and positive work environment.
  • Coordinated with kitchen staff to determine timely delivery and accuracy of food orders.
  • Arranged tables and chairs for special occasions and events.
  • Delivered exceptional guest experiences through attentive service and quick response to issues.

Entertainment Manager

Dollhouse Gentlemen's Club
06.2016 - 09.2023
  • Assigned work to staff, set schedules, and motivated strong performance in key areas.
  • Trained and supervised staff to consistently meet performance goals and customer service standards.
  • Restored customer loyalty by resolving complaints with workers, activities or services rendered.
  • Cultivated strong relationships with customers to build loyalty and repeat business.
  • Organized and oversaw special events such as birthday parties, tournaments and team-building activities.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Worked effectively in fast-paced environments.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Organized and detail-oriented with a strong work ethic.
  • Worked flexible hours across night, weekend and holiday shifts.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.

Bartender

Bada Bing Nightspot
10.2014 - 12.2015
  • Served high customer volumes during special events, nights, and weekends.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Followed alcohol awareness procedures for preventing excessive guest intoxication.
  • Upsold menu items to customers, driving up per sale revenues and maximizing profits.
  • Adhered to state laws regarding alcoholic beverage services and customer regulations.
  • Cultivated strong relationships with repeat customers, engaging in friendly conversation and memorizing drink orders to promote loyalty.

Education

GED -

Great Lakes College
Forster, NSW, Australia
11.2011

Skills

  • Maintaining Composure
  • Time Management
  • Professional Attitude
  • Problem Solving
  • Patience and Empathy

Languages

English
Native or Bilingual

Timeline

Serving Assistant

Christine's
01.2024 - Current

Serving Assistant

The Longhorn
11.2023 - Current

Entertainment Manager

Dollhouse Gentlemen's Club
06.2016 - 09.2023

Bartender

Bada Bing Nightspot
10.2014 - 12.2015

GED -

Great Lakes College

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